Senior Receptionist

Your experience matters 

At Sycamore Springs, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.

 What we offer

Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers:  

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off 
• Employee Assistance Program - mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• And much more...

About Us 

People are our passion and purpose. Sycamore Springs is a 48 bed hospital located in Layfette, IN and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier® with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone-your experience matters
 

How you'll contribute 

The Senior Receptionist will provide front office support in a physician office setting. This position will also coordinate and oversee the activities of the front office team members to ensure effective and efficient front office workflow.
 

Qualifications and requirements 

♦ High School Diploma or GED preferred.

Required - 1 year work experience in a medical or dental office environment or equivalent healthcare experience.
Preferred - Previous experience working in a medical setting. HIPAA knowledge.
 

Essential Functions:

♦ Answers telephone promptly and courteously, takes accurate and complete messages, forwards or answers inquiries as appropriate. Schedules all patients according to policy and procedures.

♦Collects, verifies and performs insurance eligibility into the practice management system. Collects co-payments or old balances and provides written receipts for all payment transactions.

♦ Makes patient record available to physician or clinical staff, as needed. Prepares EMR for new patients to include all essential patient information. Verifies and updates existing patients annually.

♦ Scans all patient information into appropriate area in practice management system.

♦ Balances and closes cash drawer. Downloads appropriate documentation into designated files.

♦ Ensures supplies, equipment, and work environment are kept clean, well stocked, and organized at all times.

♦ Phones, electronically submits, or faxes prescriptions/ refills to pharmacies.

♦ Identify front office issues and recommend solutions to Practice Manager.

♦ Report patient concerns and/or complaints to Practice Manager.

♦ Monitor the flow of patient check-in and check-out.

♦ Excellent communications and effective teamwork with patients, providers, clerical and front office team members.

♦ Train all new front office staff.

EEOC Statement:

Sycamore Springs is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.