Senior Technician, Health Information Management

Your experience matters 

Raleigh General Hospital is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As the Senior Health Information Management Technician joining our team, you're embracing a vital mission dedicated to making communities healthier ^®.  The Senior Health Information Management Technician serves as a key liaison in the revenue cycle, coordinating communication between coding teams, CDI, case management, and billing to support timely and accurate health record completion. This role monitors record analysis, provider deficiencies, and unbilled accounts while ensuring compliance with documentation standards, regulatory requirements, and departmental performance goals. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

 

More about our team 

At Raleigh General Hospital people are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. We offer a wide range of surgical services as well as specialty programs including Cardiac CTA, Digital Mammography, and Trauma Services.

 

How you'll contribute 

A Senior Health Information Management Technician who excels in this role will:

• Serve as a central liaison across the revenue cycle, coordinating communication between hospital coding teams, outsourced coding vendors, Case Management, CDI staff, and billing to ensure accurate and timely health record completion.

• Monitor DNFB and unbilled accounts proactively, identifying workflow gaps and driving follow-through actions that reduce delays and support revenue cycle performance targets.

• Oversee and improve HIM analysis workflows, ensuring records meet documentation standards while maintaining productivity and quality expectations.

• Track and manage provider deficiencies, validating documentation issues and facilitating timely physician notification to maintain compliance with Medical Staff Rules and Regulations.

• Support denial prevention and resolution efforts, partnering with billing and revenue cycle teams to address documentation gaps and strengthen clean claim performance.

• Provide training and mentorship to HIM staff, using audit findings and productivity data to guide education, onboard new team members, and promote best practices in health record analysis.

• Ensure regulatory compliance and operational excellence, maintaining adherence to accreditation standards and supporting leadership with reporting, performance monitoring, and process improvements.

Schedule:  Full-Time, Days

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers: 

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs)
• Professional Development: Ongoing learning and career advancement opportunities.
  
   

What we're looking for

• Associate degree preferred in Health Information Management, Healthcare Administration, or a related field.

• Required coursework in anatomy & physiology, medical terminology, and computer technology if RHIT credential is not held.

• Minimum of two (2) years of healthcare or related experience, preferably in Health Information Management or revenue cycle operations.

• Strong understanding of health record documentation standards and HIM workflows, including record analysis and deficiency management.

• Ability to work collaboratively with multidisciplinary teams, including physicians, coding staff, CDI, case management, and billing departments.

• Strong written and verbal communication skills, with the ability to address documentation issues and workflow updates clearly and professionally.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and the ability to work within electronic health record and reporting systems.

More about Raleigh General Hospital

 

Raleigh General Hospital cares for nearly 13,000 patients each year and treats more than 50,000 patients in its emergency room. We are accredited by the Joint Commission, the nationally recognized accrediting agency for healthcare facilities. Raleigh General Hospital also offers instructional programs for nursing students as well as numerous allied health student extern programs.

EEOC Statement

"Raleigh General Hospital is an Equal Opportunity Employer. Raleigh General Hospital is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."