Switchboard Operator - PRN

Your experience matters  

Haywood Regional Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Switchboard Operator joining our team, you're embracing a vital mission dedicated to making communities healthier ^®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve. 

More about our team  

The Telecommunications Department at Haywood Regional Medical Center plays a vital role in hospital communications by professionally managing all incoming and internal calls, overhead paging, and emergency code alerts. Our operators serve as the communication hub of the facility, ensuring timely and accurate information flow across departments 24/7. We are dedicated to providing clear, calm, and efficient service to support patient care and hospital operations. 

 

How you'll contribute  

A Switchboard Operator who excels in this role: 

• Direct all telephone inquiries to the appropriate area or person while maintaining strict confidentiality for patient information.
• Make announcements, such as drills, disasters, and paging of authorized personnel, and relay messages accurately.
• Monitor emergency alarms and notify responsible parties when required.
• Operate a variety of communication equipment, including radio consoles, telephones, and computer systems.
• Maintain accurate logs of calls, messages, and emergency incidents for documentation and reporting purposes.
• Prioritize and respond to multiple incoming calls and emergencies simultaneously.
• Coordinate with hospital staff, emergency responders, and security to ensure timely and effective responses, following established protocols.
  
   

Why join us  

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:   

• Comprehensive Benefits: Tailored benefit options for PRN employees, and more. 
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs). 
• Professional Development: Ongoing learning and career advancement opportunities. 
• Health & Fitness Center Access www.myhaywoodregional.com/locations/haywood-regional-health-fitness-center 

What we're looking for  

• High school diploma or equivalent required.
• One year of experience with telecommunications systems and general office practices preferred.
• Strong critical thinking skills, decisive judgment, and the ability to work independently with minimal supervision.
• Ability to remain calm, prioritize, and take appropriate action in a high-pressure, fast-paced environment.
• Excellent communication skills to relay messages accurately and coordinate effectively with staff and emergency responders.
• Detail-oriented with strong organizational skills to maintain accurate logs and documentation.
• Ability to operate multiple communication systems simultaneously and manage routine and emergency tasks efficiently.

Schedule: PRN

More about Haywood Regional Medical Center 

Haywood Regional Medical Center (HRMC) is a 154-bed acute hospital and includes 11 multi-specialty clinics that have been offering exceptional care to the Haywood County community for over 97 years. The campus, located in Clyde, is also home to the 54,000 square foot Haywood Regional Health & Fitness Center, and the 44,000 square foot Outpatient Care Center. HRMC also operates two urgent care centers in the county. We are proud to be recognized for an "A" hospital safety grade from The Leapfrog Group, The Joint Commission National Quality Approval, Screening Center of Excellence with Lung Cancer Alliance, accredited Chest Pain Center from American College of Cardiology, and Center of Excellence from Addario Lung Cancer Foundation.  

EEOC Statement 

"Haywood Regional Medical Center is an Equal Opportunity Employer. Haywood Regional Medical is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment." 

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran 

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.