Switchboard Operator

Who We Are:

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Clark Regional Medical Center is a 79 bed community hospital featuring updated technology including new and expanded services such as Diagnostic Services, larger capacity Emergency Services, home-like Labor and Delivery Suites, and a skilled nursing facility. The campus also includes a 45,000 square foot Medical Plaza housing the Clark Clinic, Diagnostic Center for Women, Center for Rehabilitation, Specialty Clinic and Anticoagulation Clinic.

Where We Are:

Winchester offers a truly original experience to all with so much to do and see. Just a short drive from Lexington, the "Horse Capital of the World," and the Red River Gorge, you can experience all the beauty and excitement nature has to offer. 

Why Join Us

We believe that investing in our employees is the first step to providing excellent patient care.

Benefits Include:

• Comprehensive Health Coverage: Medical, dental, and vision plans (starting at low cost options)
• Financial Protection: Life, accident, disability, and critical illness coverage
• Paid Time Off & Leave: Generous PTO and paid family leave
• Retirement Planning: 401(k) with company match
• Tuition Assistance: Education support for career advancement
• Wellness Programs: Free gym memberships, mental health services, and virtual care
• Employee Assistance Program: Support for mental, physical, and financial well-being
• Additional Perks: Discount programs, free parking, and more

Job Summary:

The Switchboard (PBX) Operator is responsible for receiving and directing all incoming calls to the hospital, performing in-house paging, and managing emergency communication systems. This role ensures accurate and timely communication across the facility while maintaining updated records and supporting hospital operations.

Key Responsibilities:

• Receives and routes incoming calls to appropriate departments, extensions, or patient rooms 
• Handles calls from in-house extensions and external callers 
• Manages all emergency calls, codes, and paging systems 
• Contacts appropriate personnel based on emergent or urgent needs 
• Performs intercom paging and provides general information to callers 
• Maintains updated switchboard files, including room numbers, admissions, and discharges 
• Keeps employee and on-call contact information current for disaster procedures 
• Contacts on-call personnel as requested, especially during evenings, nights, weekends, and holidays 
• Takes and relays messages via paging, beeper systems, or direct calls 
• Ensures all bulletin board information and disaster procedures are current 
• Remains knowledgeable of all updates related to switchboard operations 

Minimum Qualifications:

• High school diploma or equivalent required 
• This is a PRN position; hours and days may vary 

Required Skills & Competencies:

• Strong critical thinking and decision-making skills 
• Ability to work independently with minimal supervision 
• Capability to perform effectively in a fast-paced, high-pressure environment 
• Excellent communication and organizational skills 

Essential Functions:

• Operates switchboard system efficiently and accurately 
• Responds promptly to emergency communication needs 
• Maintains confidentiality and accuracy of all communications 
• Supports hospital-wide communication efforts 

Non-Essential Functions:

• Performs other duties as assigned 

Additional Information:

Reports to: Director, Health Information Management
FLSA Status: Non-exempt

EEOC Statement:

Centerpoint Health - Winchester is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.