Technician, IT&S

Who We Are:

People are our passion and purpose. Come work where you are appreciated for who you are, not just what you can do. Jackson Purchase Medical Center is a 107 all-private-bed, Joint Commission-accredited facility. From emergent to elective, our facility offers a wide variety of inpatient and outpatient services, including those offered at the New Beginnings Birthing Center, the Advanced Healing Wound Care Center, and our accredited chest pain center.

Where We Are:

Mayfield is located in stunning western Kentucky, just a short drive to Kentucky Lake to the east, the Ohio River to the north, and the Mississippi River to the west. Here you'll find something for all ages, whether it's outdoor sports and recreation, visual and dramatic arts, or even living history.

Why Choose Us:

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program - mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• Excellent shift differentials, bonus potential for extra shifts, employee referral program
• Professional development opportunities including 100% reimbursement for LPN-to-RN bridge program
• And much more...

Position Summary:

The IT & Systems Technician is responsible for providing technical support and maintenance for computer systems, hardware, and software across the facility. This role ensures reliable system performance, supports end users, and helps maintain secure and efficient IT operations in a healthcare environment. The technician will troubleshoot issues, install and configure equipment, and assist in maintaining network infrastructure and clinical systems.

Minimum Qualifications:

• Associate degree in Information Technology, Computer Science, or related field preferred (or equivalent experience)
• 1-3 years of IT support or help desk experience, preferably in a healthcare setting
• Knowledge of Windows operating systems, Microsoft Office applications, and basic networking concepts
• Experience with hardware troubleshooting, system installations, and user support
• Strong problem-solving and communication skills
• Ability to work independently and as part of a team

Essential Job Functions:

• Provide day-to-day technical support for hardware, software, and network-related issues
• Install, configure, and maintain computers, printers, and peripheral devices
• Troubleshoot system and application problems, ensuring timely resolution
• Maintain user accounts, permissions, and access controls
• Support clinical systems and ensure uptime for critical healthcare applications
• Perform routine system maintenance, updates, and backups
• Document incidents, resolutions, and system changes accurately
• Assist with network monitoring and basic infrastructure support
• Ensure compliance with HIPAA and organizational data security policies

Non-Essential Job Functions:

• Assist with IT projects, upgrades, and system implementations
• Provide basic training and guidance to staff on IT systems and tools
• Participate in on-call rotation or after-hours support as needed
• Support inventory management of IT equipment and supplies

Additional Requirements:

• Review and comply with Lifepoint Code of Conduct and all relevant Company and Division policies and procedures

EEOC Statement:

Jackson Purchase Medical Center is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.