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Analyst, Account Resolution - Remote

Brentwood, Tennessee; Remote

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Success within a company doesn’t just happen. It requires committed teams of talented people who understand and embrace an organization’s goals and work together at the highest level to achieve them. As a member of the Health Support Center (HSC) team, you’ll work collaboratively with a great group of people to serve Lifepoint’s diversified healthcare delivery network of hospitals and care sites across the nation. We know that providing high-quality care depends on our ability to find, keep and empower creative and determined people who share in our commitment to our mission: Making communities healthier.

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  • Remote: Yes
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Success Profile

What do you need to be successful at Lifepoint Health? Here are the top traits we’re looking for:

  • Analytical
  • Compassionate
  • Problem-solver
  • Collaborative
  • Goal-oriented
  • Thoughtful

“I have been with Lifepoint for 3 years and have been fortunate to grow within this great company. I feel valued, I work with amazing colleagues, and I enjoy coming to work every day!”

MikeManager, HITS Information Security
mike

Benefits

  • Competitive pay

    We offer competitive pay for all employees based on the market, role, skill set and experience.

  • Growth opportunities and succession planning

    Our succession planning initiatives identify an internal bench of top talent and offer development opportunities to prepare them to fill crucial roles in the organization as they become available.

  • Insurance (for eligible employees)

    We’re committed to you and your family feeling supported and secure – our benefits include medical, eye, prescription, life insurance, and more.

  • Collaborative work environment

    We know that providing high-quality care depends on our ability to find, keep and empower creative and determined people who work together to advance our mission – making communities healthier.

  • Paid time off (for eligible employees)

    At Lifepoint, we believe in a strong work-life balance and offer competitive paid time off.

  • Employee Assistance Program (EAP)

    As a Lifepoint employee, you and your family will have access to counseling and relationship support, legal services, financial services and more.

Analyst, Account Resolution - Remote

Brentwood, Tennessee; Remote

Job ID 301471 Date posted 04/14/2025
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Who we are:

At Lifepoint Health, we provide quality healthcare to rural communities. As a valued member of our team, you will be an integral part of a group working together to elevate Lifepoint's healthcare delivery network.Our network includes 60+ community hospitals, 60+ rehabilitation/behavioral health hospitals, and 250 additional sites of care across the United States.As an organization, we are dedicated to serving communities nationwide by providing exceptional care. We believe in the power of our talented teams and strive to create environments where employees find purpose and fulfillment.

What you’ll do:

As an Analyst, Account Resolution, you will beresponsible for critical account reviews and resolution. The Analyst, Account Resolution retrieves work through designated worklists and specialized exception reports to perform account reviews, critically assess accounts for posting issues and/or payment delays, drives account payment and/or account resolution following protocols, escalates account delinquencies to revenue cycle vendor operations teams, and payers, tracks persistent issues and reports the issues, and holds revenue cycle vendor accountable for account resolution. 

Responsibilities:

  • Performs account reviews from worklists. Critically evaluates unresolved, erroneous accounts for correction. Works with revenue cycle vendor to correct accounts expeditiously and/or works accounts through to resolution personally, documenting resolution actions in relevant systems. 
  • Captures and assesses persistent trends from account reviews, provides analysis related to the trends to revenue cycle vendor and HSC revenue cycle manager, highlighting areas of opportunity, performance issues, and process improvements required to permanently resolve. 
  • Participates in regular performance review calls with revenue cycle vendor, communicates issues, and drives vendor to develop and execute on plans to correct deficiencies. Reports to HSC leadership at least weekly on open, outstanding issues and barriers to resolution with revenue cycle vendor. 
  • From analysis and in collaboration with revenue cycle leaders, develops process improvement strategies. Participates and/or facilitates in development, implementation, and execution as required. 
  • Responsible for verification of the accuracy of the data being reported and ensures report analysis is validated prior to distribution to all key stakeholders.

What you’ll need:

Education:

  • High school diploma

Experience: 

  • Requires critical thinking skills, problem solving, decisive judgment, ability to work with minimal supervision and must possess excellent time management and organizational skills.Must be able to work in a stressful environment and take appropriate action. Advanced proficiency in Microsoft Office applications, preferred knowledge of Business Objects, PowerBI and/or Tableau or similar tools. 
  • Three (3) years relative experience in hospital-based revenue cycle operations required, preferably as a collector of insurance accounts receivable. 
  • Knowledge of hospital healthcare revenue cycle structure and processes required. 

Why choose us:

As a team member of the Health Support Center, our goal is to support those that are in our facilities who are interfacing and providing care to our patients and community members. Our focus is to attract, retain, and empower a diverse and determined workforce. Our mission statement is at the heart of who we are and what we do: “Making Communities Healthier.” In this shared mission, we believe that our collective efforts will shape a healthier future for the communities we serve.

Benefits:We offer an excellent total compensation package, including a competitive salary and benefits. Some of our benefits include 401k, flexible PTO, medical, dental, vision, tuition reimbursement, and an Employee Assistance Program. We believe that happy, healthy people have a passionate engagement with life and work and have designed our package to enhance your wellbeing.

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