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Manager, Technology Support

Brentwood, Tennessee

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Success within a company doesn’t just happen. It requires committed teams of talented people who understand and embrace an organization’s goals and work together at the highest level to achieve them. As a member of the Health Support Center (HSC) team, you’ll work collaboratively with a great group of people to serve Lifepoint’s diversified healthcare delivery network of hospitals and care sites across the nation. We know that providing high-quality care depends on our ability to find, keep and empower creative and determined people who share in our commitment to our mission: Making communities healthier.

  • Job Type: Full-time
  • Remote: No
  • Glassdoor Reviews and Company Rating

Success Profile

What do you need to be successful at Lifepoint Health? Here are the top traits we’re looking for:

  • Analytical
  • Compassionate
  • Problem-solver
  • Collaborative
  • Goal-oriented
  • Thoughtful

“I have been with Lifepoint for 3 years and have been fortunate to grow within this great company. I feel valued, I work with amazing colleagues, and I enjoy coming to work every day!”

MikeManager, HITS Information Security
mike

Benefits

  • Competitive pay

    We offer competitive pay for all employees based on the market, role, skill set and experience.

  • Growth opportunities and succession planning

    Our succession planning initiatives identify an internal bench of top talent and offer development opportunities to prepare them to fill crucial roles in the organization as they become available.

  • Insurance (for eligible employees)

    We’re committed to you and your family feeling supported and secure – our benefits include medical, eye, prescription, life insurance, and more.

  • Collaborative work environment

    We know that providing high-quality care depends on our ability to find, keep and empower creative and determined people who work together to advance our mission – making communities healthier.

  • Paid time off (for eligible employees)

    At Lifepoint, we believe in a strong work-life balance and offer competitive paid time off.

  • Employee Assistance Program (EAP)

    As a Lifepoint employee, you and your family will have access to counseling and relationship support, legal services, financial services and more.

Manager, Technology Support

Brentwood, Tennessee

Job ID 7410-8010 Date posted 12/30/2024
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Manager, Technology Support

Who we are:

At Lifepoint Health, we provide quality healthcare to rural communities. As a valued member of our team, you will be an integral part of a group working together to elevate Lifepoint's healthcare delivery network. Our network includes 60+ community hospitals, 60+ rehabilitation/behavioral health hospitals, and 250 additional sites of care across the United States. As an organization, we are dedicated to serving communities nationwide by providing exceptional care. We believe in the power of our talented teams and strive to create environments where employees find purpose and fulfillment.

What you’ll do:

The Manager, Technology Support, manages the technical support function including tenant management, workflow management, application security/internal controls and coordination of application testing with functional support teams.

Responsibilities:

  • Manage the technical support function including tenant management, workflow management, application security/internal controls and coordination of application testing with functional support teams.
  • Drive the development and implementation of future IT strategy in conjunction with LBS's business goals and objectives.
  • Engage with business stakeholders and functional support teams to identify IT requirements and develop solutions that meet functional continuous improvement requirements and recommend technology options.
  • Create technical roadmaps for new technologies incorporating AI, Big Data and Cloud technologies.
  • Lead the design and implementation of IT systems and projects in alignment with organizational transformation and project goals, to meet established standards and requirements.
  • Ability to scrutinize the domains of the enterprise’s structure to improve operations and align the business and technology to be transparent.
  • Provide insight in a function or specialism through analysis and knowledge of best practices to solve complex problems, driving thought leadership and innovation.
  • Work with AVP, Application Support and Release Management on the effective management and delivery of complex architecture/solutions while maintaining a focus on quality and risk management and navigating operational and organizational dynamics.
  • Design and develop policies, standards, guidelines, roadmaps, and strategy that affect the design, development, implementation, maintenance, and use of technology in the organization.
  • Proficiency in developing standards and policies that guide the use of IT assets.
  • Knowledge and ability to frame key business and technology trends within the context of the organization’s objectives.
  • Explain technology trends and vendor roadmaps in terms of business impact.
  • Knowledge of and ability to use methods and tools to develop a roadmap for the future state of technology which aligns the architecture and processes with business strategies and objectives.
  • Knowledge of organizational, IT industry leading practice and market relevant policies, standards, and procedures.
  • Ability to introduce innovative ways of organizing, managing, and integrating data to ensure its quality and ability to be used as a distinctive asset to generate a return. Ability to align the data strategy with relevant legislation and business strategies.
  • Contribute to enterprise architecture strategy that enables value and growth for the organization.
  • Maintain regular and reliable attendance.
  • Perform other duties as assigned.


What you’ll need:

Education: Bachelors Degree required, preferably in the areas of Business Architecture, Data Architecture, Application Architecture, Network Architecture, Security Architecture, or equivalent job experience. 

Experience:

  • 8+ years related experience; experience being part of a shared service organization.
  • 7-10 years of experience in Information Technology, Information Security or a related field are required.
  • Experience being part of a shared service organization.
  • Exceptional interpersonal and team building skills.
  • Expertise in cloud computing in the context of enterprise architecture and domain reference models.
  • Excellent multi-tasking skills required.
  • Proven communication and problem-solving capabilities.
  • Excellent written and oral communication skills - Excellent listening and interpersonal skills.
  • Ability to manage tasks with attention to detail and accuracy. Strong commitment to customer service.
  • Highly motivated and self-directed.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.

Why choose us:

As a team member of the Health Support Center, our goal is to support those that are in our facilities who are interfacing and providing care to our patients and community members. Our focus is to attract, retain, and empower a diverse and determined workforce. Our mission statement is at the heart of who we are and what we do: “Making Communities Healthier.” In this shared mission, we believe that our collective efforts will shape a healthier future for the communities we serve.

Benefits: We offer an excellent total compensation package, including a competitive salary and benefits. Some of our benefits include 401k, flexible PTO, generous Employee illness benefit (EIB), medical, dental, vision, tuition reimbursement, and an Employee Assistance Program. We believe that happy, healthy people have a passionate engagement with life and work and have designed our package to enhance your wellbeing.


Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran
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