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Allied Health
Health Support Center
Non-Clinical
Nursing Patient Support
Registered Nurse
Physicians & Providers

Clerk, Health Information Management

Facility Valley Springs Behavioral Health Hospital
Location Holyoke, MA
Career Area Administrative Support
Schedule Full Time
Workplace On-site
Job Shift Day
Date Posted 10/27/2025
Job ID #321017

Schedule: Monday - Friday 8A-5P


A Health Information Management Clerk assists requesters with access to protected health information. Responds to requests for medical information by performing duties in accordance with established hospital and departmental policy and federal laws.

Essential Functions

  • Ensures appropriate Emergency Room charts have EMS reports attached timely.
  • Responsible for helping all customers that come to the window in a timely and courteous manner.
  • Preps charts for scanning according to the productivity standards.
  • Scans medical records according to the daily productivity standards as appropriate.
  • Performs quality control checks on previously scanned reports as deemed appropriate.
  • Maintains HIPAA standards at all times.
  • Receives calls to the department and routes them accordingly.
  • Analyzes assigned records time permitting
  • Log all records in designated log book that have been shredded.
  • Reviews all patient requests for Patient Portal access.
  • Performs other duties as assigned.

Additional Information

  • Computer skills and knowledge of computer software required.
  • Familiarity with working within a hospital setting required.

Knowledge, Skills & Abilities

Education: High School Diploma/GED required.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.