Contact Center Operator

Your experience matters

At UP Health System - Marquette, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.

What we offer

Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers:

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program - mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• And much more...

About Us

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. UPHS - Marquette is a 222 bed hospital in Marquette, MI and houses the region's only Level II Trauma Center and Neonatal Intensive Care Unit (NICU). We also provide outreach with programs like annual health and safety fairs, health screenings for the entire family and more to keep our community healthy!

In Marquette our fascinating history, rural landscape, abundant recreational opportunities, and welcoming people make the Upper Peninsula someplace special. From a thriving culinary scene to charming shops to historic lighthouses and museums, there is something for everyone in this beautiful lakeside gem.

How you'll contribute

The Contact Center Operation is responsible for supporting business by operating switchboard and connecting callers to the appropriate person. Monitors alarm systems in order to ensure that secure conditions are maintained.

Qualifications and requirements

Education: High School Diploma or GED Required. Associates Degree preferred
Required Skills: Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
1 year of hospital call-center experience preferred

Essential functions:

• Operate communication systems (IE: phone, switchboard, radios, public address, beepers) efficiently adhering to hospital and departmental policies to include maintaining tele-directory.

• Coordinates, repairs, and loans of beepers as needed

• Maintains knowledge of all hospital emergency codes and duties related for each code. Initiates, routes, and follows through codes and call groups for notifications from multiple sources.

• Ability to prioritize duties, calls, emergencies, stats, monitors, alarms, alerts, and reception window

• Understands and monitors building alarm systems to ensure that secure conditions are maintained. Able to reset and inform appropriate personnel of alarms, troubles, or irregularities. Monitors security cameras and operates related equipment.

• Displays good phone etiquette and excellent customer service skills while answering incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.

EEOC Statement:

UP Health System - Marquette is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.