Coordinator, Case Management

Your experience matters

Trios Health is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Case Manager Coordinator joining our team, you're embracing a vital mission dedicated to making communities healthier ^®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

How you'll contribute

A Case Manager Coordinator who excels in this role:

Team leadership and coordination

• Workflow management: Assist the case management director or manager with daily operations, including managing schedules, assigning tasks, and monitoring workloads.
• Training and onboarding: Help train and orient new case management support staff.
• Subject matter expert: Act as a resource for the case management team on complex issues related to post-acute care resources, system processes, and payer requirements.
• Mentorship: Provide guidance and support to other case management support staff, fostering a collaborative and high-performing team environment.

Discharge planning support

• Coordinate post-acute services: Assist case managers with arranging and coordinating services for patients after they leave the hospital, including home health, durable medical equipment (DME), skilled nursing facility placement, and other community resources.
• Transmit patient information: Transmit necessary patient demographic and clinical information to post-acute care providers and payers in a timely manner.
• Facilitate transportation: Arrange medical and non-medical transportation for patients upon discharge.

Payer and administrative support

• Insurance authorization: Act as a liaison with insurance companies, forwarding patient clinical information, per UR RN request and tracking responses for admission, concurrent, and retrospective reviews.
• Denials and appeals management: Monitor, track, and document payer responses, denials, and appeals, communicating these updates to the appropriate staff.
• Maintain information accuracy: Ensure that patient, payer, and community resource contact information is accurate and up to date in all relevant systems.

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits:Multiple levels of medical, dental and vision coverage for full-time andpart-time employees.
• Financial Protection & PTO:Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and a minimum of 10 days of paid time off per year (for full time employees) as well as 8 paid holidays per year.
• Financial & Career Growth:Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being:Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development:Ongoing learning and career advancement opportunities.

What we're looking for

• Education: High school diploma or equivalent is required. An associate or bachelor's degree in a healthcare-related field is often preferred.
• Experience: A minimum of 1-4 years of experience in an acute healthcare setting is typically required, with prior experience in case management or a related clinical department strongly preferred.
• Technical skills: Proficiency with Microsoft Office (Word, Excel) and electronic health records (EHR) are necessary.
• Knowledge: Familiarity with medical terminology, as well as an understanding of the healthcare continuum and post-acute care options.

Hourly range: $16.83- $23.90

EEOC Statement

Trios Health is an Equal Opportunity Employer. Trios Health committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.