coordinator, patient care

Your experience matters

Rutherford Regional Health System is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Patient Care Coordinator joining our team, you're embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion, and dedication will make a remarkable difference in the lives of those we serve.

More about our team

Our Core Values are Champion Patient Care, Do the Right Thing, Embrace Individuality, Act with Kindness, and Make a Difference Together. We provide our services in a caring, professional environment through the teamwork of our medical staff and employees.

How you'll contribute

The Patient Experience Coordinator is a key driver in enhancing patient and family experience across Rutherford Regional Health System. This role is responsible for driving strategic initiatives, collaborating with hospital leadership to develop and implement action plans, performing front-facing customer interactions, and providing expert coaching and mentorship to staff on best practices for patient-centered care. The Coordinator leverages data analytics to gain insights into patient needs and preferences, informing the development of targeted improvement strategies.

JOB REQUIREMENTS

Minimum education/Work Experience

Healthcare Management

Experience: 3 Years experience of customer service in a health care setting is preferred with a demonstrated ability to coordinate initiatives aimed at enhancing the patient journey.

Technical Skills: Strong understanding of patient-centered care principles & best practices. Excellent communication, interpersonal and presentation skills. Proficiency in data analysis and reporting. Ability to collaborate effectively with diverse stakeholders. Computer skills including, but not limited to, MS Office, Teams, Power BI, Excel, PowerPoint. Strong analytical skills. Must be able to lead measurable actions

Required Skills

Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

ESSENTIAL FUNCTIONS

• Develop, implement, monitor, and evaluate plans to achieve quality and patient safety improvement goals. Engages providers and staff in strategies to improve outcomes through collaborative partnerships

• Responsible for the implementation of the LifePoint Foundational Five quality improvement processes and other LifePoint quality and patient safety initiatives

• Knowledge of continuous quality improvement principles, practices, methods, and tools; Actively participates or leads Performance Improvement Teams

• Skilled in effective education, coaching, team building and facilitation skills

• Direct and drive the implementation, training and hardwiring tactics and evidence-based practices to improve patient/family experiences, engagement and satisfaction.

• Perform other duties as assigned.

NONESSENTIAL FUNCTIONS

• Excellent communication skills (oral and written)

• Ability to work independently, setting priorities to coordinate care plan efficiently

• Highly organized and detail oriented

• Ability to work effectively in a team environment

• Position serves both internal co-workers and external customers, clients, patients, contractors, and vendors.

• Access to and/or works with sensitive and/or confidential information.

• Exhibit a basic understanding of healthcare regulatory and compliance (e.g., HIPAA). Skilled in the application of policies and procedures.

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).

More about Rutherford Regional Health System

Rutherford Regional Health System is a 143-bed acute care hospital that has been offering exceptional care to Rutherford County. Founded in 1906 by Drs. Henry Norris and Montgomery H. Biggs.

EEOC Statement

""Rutherford Regional Health System is an Equal Opportunity Employer. Rutherford Regional Health System is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.""

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.