Desk Clerk

Your experience matters 
Dignity Health East Valley Rehab Hospital is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As an Emergency Room Desk Clerk joining our team, you're embracing a vital mission dedicated to making communities healthier ^®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

How you'll contribute
A Desk Clerk who excels in this role:

• Provides clerical, communication, customer service, and coordination support for the daily operations of the Emergency Department.
• Answers and directs telephone calls and patient call-light communications; assists patients and families; and promotes a professional, compassionate, and positive patient experience. 
• Serves as a central communication resource for ED staff, providers, EMS, ancillary departments, inpatient units, transfer centers, transportation companies, and outside healthcare facilities.
• Supports patient flow by coordinating communication related to admissions, bed placement, transfers, and transportation with the multidisciplinary team. 
• Facilitates provider consultations with in-house and outside providers, assists with telepsychiatry and teleneurology services, communicates ambulance and incoming patient notifications, supports transfer documentation and EMTALA processes, and ensures time-sensitive information is communicated using closed-loop communication. 
• Maintains patient confidentiality, appropriately escalates delays or safety concerns, and supports efficient throughput and continuity of care.
• Actively participates in the organization's Foundational 5-Briefs, Huddles, Debriefs, Learning Boards, and Executive Patient Safety Rounds-and contributes to a culture of safety, teamwork, accountability, and continuous improvement. 
• Complies with legal, hospital and departmental policies, procedures and position requirements.
• Performs other duties as assigned by the Emergency Department Director or designee.

What we're looking for 
Education: 

• High school diploma or equivalent preferred.

Licenses & Certifications:

• Must obtain the following certifications within 90 days of hire; CPR, and Handle with Care.

Schedule: Full-time (FTE 0.9) 72 hours per pay period (every two weeks).

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers: 

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

More about Dignity Health East Valley Rehabilitation Hospital  
Dignity Health East Valley Rehabilitation Hospital is a state-of-the-art, 50-bed inpatient acute rehabilitation hospital dedicated to helping individuals regain their independence an Our rehabilitation programs provide ongoing care and specialized treatment to patients throughout their recovery journey. We offer customized, individualized rehabilitation tailored to the specific needs of those recovering from a stroke, brain injury, neurological conditions, trauma, spinal cord injury, amputation, and orthopedic injury.

Dignity Health East Valley Rehabilitation Hospital strives to maximize the health, function, and quality of life of those we serve through comprehensive physical medicine and rehabilitation programs.

We are CARF-Accredited for our Comprehensive Integrated Inpatient Rehabilitation Program. d return to the lives they love following an injury or illness.

EEOC Statement
Dignity Health East Valley Rehabilitation Hospital is an Equal Opportunity Employer. Dignity Health East Valley Rehabilitation Hospital is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.