IT Tech Support Specialist

Schedule: Full Time Weekdays with monthly on-call requirements.

Your experience matters

Fauquier Health is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Tech Support Specialist on the IT team, you're embracing a vital mission dedicated to making communities healthier ^®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

More about our team

Join a dedicated and innovative IT team at the forefront of healthcare technology. We support a dynamic hospital environment where your work directly impacts patient care, staff efficiency, and operational excellence. This is a fantastic opportunity to launch your IT career in a meaningful way-combining cutting-edge systems, real-world problem-solving, and the chance to grow within the ever-evolving healthcare industry. Whether you're just starting out or looking to apply your tech skills in a purpose-driven setting, our team offers the mentorship, support, and experience to help you thrive.

How you'll contribute

A Tech Support Specialist who excels in this role uses ITIL principles to provide first call resolution and Tier 1 level support to internal customers regarding basic application, hardware, service, and network requests. Additional responsibilities include:

• Diagnoses, resolves and closes customer issues according to service level guidelines. Promptly escalates issues to higher level technical support or management when necessary.

• Provides support for mobile phones, configures desktop operating systems and servers, and manages account access, password resets, and user access privileges.

• Performs onsite installations, repairs, and maintenance of hardware, software, and network devices.

• Provides On Call support at night and on weekends on a monthly basis.

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits:Multiple levels of medical, dental and vision coverage - with medical plans starting at just $10 per pay period - tailored benefit options for part-time and PRN employees, and more.
• Financial Protection & PTO:Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, and paid time off.
• Financial & Career Growth:Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being:Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development:Ongoing learning and career advancement opportunities.

What we're looking for
Applicants should have a High School diploma or equivalent.

• Associate's degree is preferred.
• MCP, MOS, and/or A+ certifications are preferred.
• At least 2 years of IT technical Support work experience or 2 years of IT-related course work are required.

More about Fauquier Health

Fauquier Health is a 97-bed acute care hospital offering surgical services (including robotics), a 24-hour Emergency Department, extensive medical imaging capabilities, an Intensive Care Unit and much, much more. The Fauquier Health system offers patient care for a variety of specialty services including Orthopedics and Spine, a Cardiac Catheterization Lab, and robotic-assisted surgery. The fourth floor of the hospital is devoted to our Family Birthing Center and Intermediate Care Nursery.

Fauquier Health is proud to be nationally recognized as a Top General Hospital by the Leapfrog group with a dedication to quality, patient-centered care. We are also accredited by the Joint Commission, a certified Primary Stroke Center, Center for Excellence in Joint Replacement, and an accredited Chest Pain Center.

EEOC Statement

Fauquier Health is an Equal Opportunity Employer. Fauquier Health is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.