Patient Experience Coordinator
Kennewick, Washington
This is a safety sensitive position
Wage Scale: $20.88- $31.35
Your experience matters
At Trios Health, we are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. Here, you’re not just valued as an employee, but as a person. As a Patient experience Coordinator joining our team, you’re embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion, and dedication will make a remarkable difference in the lives of those we serve.
Perform all duties of the Registration Clerk position.
- Possesses a full working knowledge of each position within the Patient Access Department.
- Updates department Procedure manual based on any changes or revisions of the process established in each location.
- Performs and oversees all patient registration activities, ensuring accuracy and completeness of patient information.
- Assist patients with completing necessary documentation and provide clear, helpful information about hospital services and procedures.
- Utilize and update hospital information systems (e.g., Paragon) to maintain accurate and up-to-date patient records.
Performs Training to all new and Existing Patient Access Staff
- Teaches new staff by utilizing the training agenda and requires each staff member to sign off on training schedule upon completion of each section as trained.
- Develops new employee assessments and completes assessment at conclusion of initial 4-week training sessions.
- Communicates with Patient Access Director the status of the current trainee and the strengths and weaknesses in order to compile evaluation information as needed.
- Maintains and updates Department Procedure book regularly as necessary.
Monitors staff to ensure competent in assigned positions.
- Responsible for the daily account registration audits for accuracy, reviews daily reports accordingly.
- Oversees the daily work routines and addresses any processes not followed as established per insurance or admitting location processes.
- Monitors department accuracy and schedules training as needed in order to maintain department accuracy standards.
- Enters and maintain information to appropriate logs as required.
- Follow-up with staff members who are found to have missing/incorrect information.
- Ensures that all employees adhere to hospital and departmental policies in regards to confidentiality, courtesy,
and respect toward fellow employees, physicians, patients and their families.
Quality Assurance and Improvement:
- Implement and monitor quality assurance processes to ensure the highest standards of patient registration and data accuracy.
- Conduct regular audits and reviews to identify areas for improvement and implement corrective actions.
- Collaborate with clinical and administrative teams to streamline processes and enhance overall patient experience.
Performs In-services with Staff.
- Works closely with Patient Financial Services and Case Managers in order to provide up to date information related to accurate registrations on a regular basis.
- Presents all updated information in a group setting or individually in a timely manner in order to maintain department accuracy standards.
- Actively participates on special committees as assigned.
- Willingly accepts new assignments and/or Special Projects as assigned by the Director of Patient Access and Financial Services.
- Provide support by covering callouts and filling gaps in the schedule as needed to maintain uninterrupted patient access services.
Working Conditions:
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
- May require standing for extended periods and occasional lifting of supplies or equipment.
- Provide support by covering callouts and filling gaps in the schedule as needed to maintain uninterrupted patient access services.
- Coordinate with the Patient Access Manager to anticipate and address staffing needs.
Benefits:
Medical Insurance: PPO, HRA, HDHP offered through Blue Cross Blue Shield
Dental Insurance: Offered through Delta Dental
Vision Insurance: Offered through VSP
Free EAP (Employee Assistance Program)
Paid Time Off (Up to 25 days a year or 200 hours)
Employer Paid Short-Term and Long-Term Disability
Coverage options for Medical, Dental and Vision include: Employee, Employee & Spouse/Domestic Partner, Employee & Child, or Family
Voluntary Benefits:
Health Savings Account
Flex Spending Account: Medical & Dependent
Voluntary Life: including Employee, Spouse/Domestic Partner, and Child
Critical Illness: including Employee & Spouse/Domestic Partner
Hospital Indemnity
Accident Coverage
Identity Theft Protection
Legal Aid
401(k)
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