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Your next career move matters. We invite you to explore open positions at Trios Health, which is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier® and creating places where employees want to work. Whether you’re an experienced professional or just beginning your career, you’ll find opportunities to use your skills and expertise. Looking for nursing career opportunities? Please visit here.

Patient Relations Coordinator - Trios Care Center at Southridge 4th Floor/Full-Time/Day Shifts

Kennewick, Washington

Req ID PATIE029447 Post Date Feb. 06, 2025 CategoryAdministrative FacilityTrios Health
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*This is designated as a safety-sensitive position*

Wage Scale: $17.62- $26.70

This is a Union position 

Location: Trios Health - Trios Care Center at Southridge 4th Floor
Job Type: Full-Time
Reports To: Practice Manager

About Us:

Trios Health is committed to providing exceptional healthcare and ensuring a positive experience for all patients. We prioritize patient-centered care and are dedicated to addressing concerns, improving communication, and enhancing satisfaction throughout the patient journey.

Position Overview:

As a Patient Relations Coordinator, you will work directly with specialty departments to process incoming referrals, coordinate patient scheduling, and facilitate seamless navigation of care within the clinic. You will play a key role in ensuring a positive patient experience by providing clear communication and support throughout their healthcare journey.

Key Responsibilities:

  • Process and manage incoming patient referrals in coordination with specialty departments.
  • Schedule patient appointments efficiently, collaborating with Medical Assistants (MAs) and providers.
  • Communicate with patients to provide appointment details, instructions, and answer questions about their care.
  • Assist patients in navigating clinic services and coordinating follow-ups.
  • Verify insurance and obtain prior authorizations as required.
  • Maintain accurate patient records and ensure proper documentation in the system.
  • Provide excellent customer service to patients, addressing concerns with empathy and professionalism.
  • Work closely with providers and clinical staff to ensure smooth patient care coordination.

Qualifications:

  • High school diploma or equivalent required; associate’s degree or healthcare-related certification preferred.
  • Previous experience in a healthcare or patient-facing role preferred.
  • Strong communication and organizational skills.
  • Ability to multitask in a fast-paced environment.
  • Knowledge of medical terminology and scheduling software is a plus.
  • Commitment to providing compassionate, high-quality patient service.

Benefits:

  • Health, dental, and vision insurance.
  • Paid time off and sick pay.
  • 401(k) with employer match.
  • Professional development and training opportunities.
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