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Coordinator, Patient Access

Lake Havasu City, Arizona

Req ID 301748 Post Date Apr. 25, 2025 CategoryRevenue Cycle Management FacilityHavasu Regional Medical Center
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Havasu Regional Medical Center

Job Title: Coordinator, Patient Access
Job Type: Full Time

Who We Are:
People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Havasu Regional Medical Center is a 171-bed hospital that offers a broad scope of services in major medical disciplines. A medical staff of more than 33 affiliated physicians represents a broad cross-section of expertise in 31 medical specialties.

Where We Are:
Lake Havasu City has earned the reputation as the outdoor recreation mecca of the southwest. Blessed by an ideal climate, captivating scenery, beautiful yet rugged mountains, tranquil desert and the azure waters of the Colorado River, Lake Havasu's 45-mile long lake is an oasis of natural beauty. Come live where others only get to vacation. 

Why Choose Us:
·    Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
·    Competitive Paid Time Off / Extended Illness Bank package for full-time employees
·    Employee Assistance Program – mental, physical, and financial wellness assistance
·    Tuition Reimbursement/Assistance for qualified applicants
·    Professional Development and Growth Opportunities
·    And much more…

Position Summary:
The Patient Access Coordinator provides support for the daily operations of Patient Access functions while performing the day-to-day duties of a Registration Clerk

Reports to: Patient Access Supervisor

FLSA: Non-exempt

  • Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
  • Distributes and explains forms, documents, and educational handouts to patients or family members.
  • Verifies insurance benefits and obtains precertification/authorization as necessary.
  • Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.
  • Provide and complete IMM's & MSP's timely to be compliant.
  • Maintain Lobby and Registration wait time to less than 10 minutes.
  • Emergency Room wait time should be less than 30 minutes from MSE.
  • Verifies insurance and runs estimators for pre-registration accounts.
  • Supports lobby functions as needed which includes answering multi-line phone and direct calls using appropriate scripting.
  • Contact insurance companies to obtain and verify insurance benefits and authorizations.
  • Calculates patients’ responsibility for services rendered.
  • Verifies and reviews patient’s insurance status and takes steps to ensure compliance is met as stated in mandated guidelines.
  • Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation.
  • Provides explanation of process and addresses concerns and questions.
  • Maintains daily collection totals for the department.
  • Orders department supplies.
  • Assist with daily cash deposit.
  • Reviews and corrects assigned departmental reports daily.
  • Post patient discounts and account adjustments.
  • Continually educates all registration staff on any changes pertinent to their roles.
  • Support the coordination of all department meetings and gatherings in and outside the facility.
  • Performs other duties or responsibilities as assigned by the Patient Access Supervisor or PFSD.

Minimum Qualifications:

Education

  • High School Diploma or equivalent is required.

Skills

  • Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
  • Must be able to foster positive work relationships with co-workers and demonstrate flexibility in adapting to work demands.
  • Regular and reliable attendance is an essential function for this job

EEOC Statement:

Havasu Regional Medical Center is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.

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