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Your next career move matters. We invite you to explore open positions at Los Alamos Medical Center, which is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier® and creating places where employees want to work. Whether you’re an experienced professional or just beginning your career, you’ll find opportunities to use your skills and expertise.

Scheduler Patient Access, FT, INTERNAL ONLY

Los Alamos, New Mexico

Req ID 7435-2553 Post Date Feb. 14, 2025 CategoryAdministrative FacilityLos Alamos Medical Center
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INTERNAL DEPARTMENT ONLY POSTING

Patient Access Scheduler

 2 FT positions

Taleo Requisition    7435-2553      

Position Description:

The Central Scheduler performs a range of tasks related to scheduling and coordinating patient’s appointments to primarily ensure that the patient’s needs are met in a timely and efficient manner.

 

•       Assigns the correct medical record and account number; therefore, providing a database which ensures accurate billing and clinical information. 

•       Obtain and verify demographic information, insurance benefits and eligibility.

•       Schedule / Cancel / Re- schedule patient’s appointments, lab work or other testing.

•       Communicate with patients regarding their appointment details, changes, and cancellations.

•       Manage and prioritize appointment requests based on urgency and availability.

•       Notifies patients, family members, physicians and/or supervisors of insurance coverage issues, notifies patients of co-payments, deductibles or deposits needed, documenting all information in computer system. 

•       Will actively use scheduling software and medical record software to schedule appointments and answer questions from patients. 

•       Provide assistance and respond to patient needs, including addressing patient queries regarding appointment schedules. 

•       Completes Medicare Compliance and obtains ABN if necessary.

•       Knowledge of all Federal, State and Local Laws pertaining to insurance rules and regulations

•       Consistently demonstrate outstanding customer service to patients, visitors, physicians, and staff. 

•       Ability to also work well in team environment and with members of all service areas to help ensure smooth and efficient patient flow.

•       Maintain a high level of confidentiality regarding patient information.

•       Is required to fill in as Patient Access Representative as staffing needs and patient volumes require

•       Completes all shift duties in a timely and accurate manner.

•       Complies with all hospital / company safety regulations, policies and procedures.


Requirements:

•       Previous experience in a hospital setting, medical office, or a high-volume customer service environment; previous scheduling experience preferred.

•       Experience with electronic medical record systems

•       High school diploma or equivalent preferred

 

Required Skills:

Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

 

Must be self-directed / self-motivated; must have good communication and interpersonal skills; must be detailed-oriented with a high level of accuracy.  Must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for the direction, control and planning of an one’s own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations and escalate issues as needed to supervisor, manager or appropriate staff; (10) demonstrate the quality work ethic of doing the right thing the right way; (11) maintain a customer focus and strive to satisfy the customer's perceived needs.

 

 


Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran
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