Remote- Call Center Scheduler, Access Point

We are currently hiring for a Call Center Scheduler. This is a fully remote position!  

Who We Are:

People are our passion and purpose.Access Point is a leading provider of healthcare-focused call center and telehealth solutions. As we work to support physicians, health systems, ACOs, FQHCs, municipalities and healthcare technology firms, our goal is to put the patient at the center of care and deliver exceptional service and value.  We interact with more than two million patients annually, and our unique combination of both clinical and non-clinical services allows us to deliver the right resource at the right time to improve the patient’s medical journey and experience. Access Point’s offerings are available nationwide to help improve the health and well-being of the populations we serve.   

Why Choose Us:

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off / Extended Illness Bank package for full-time employees
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• Professional Development and Growth Opportunities
• And much more…

Job Summary:

The Call Center Scheduler will work with our Centralized Scheduling Department to support scheduling for an assigned healthcare specialty. The scheduler is responsible to answer inbound calls and schedule patients for procedures.

Essential Functions:

• Answer inbound patient scheduling calls based on department service level goals and addresses their concerns in a satisfactory manner.
• Communicates with patients to schedule, re-schedule and/or cancel their appointment requests accurately by following practice scheduling protocols and tools.
• Accurately collects and performs data entry of all required patient demographic and insurance information.
• Uses professional communication etiquette and listening skills to assists patients with their scheduling needs.
• Builds safe and trustworthy environment with patients by utilizing both a scripted and non-scripted communication methods.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Utilize and maneuver between several different software systems.
• Maintain accurate and up to date information in the documentation system.
• Meet specified goals and objectives as assigned by management on a regular basis.
• Maintain confidentiality of account information at all times.
• Provide exceptional customer service to all clients.
• Escalate any problems that may arise to management.
• Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
• Maintain awareness of and actively participate in the Corporate Compliance Program.
• Assist with other projects as assigned by management.

Knowledge/Skills/Abilities:

• Positive attitude and ability to work well with others.
• Professional, articulate communication style.
• Ability to multi-task in several computer applications while holding a conversation with a client.
• Enjoy working in a fast-paced environment while maintaining a professional attitude.
• Limited restrictions on availability, must be able to work weekends and holidays.
• Demonstrates the ability to communicate effectively (both oral and written).
• Excellent interpersonal skills with an orientation towards professionalism and customer service.
• Excellent attention to detail and data entry accuracy required.
• Flexibility to quickly adapt to any new business environment.
• Must be able to work in a remote Team environment.

Education:

• High School Diploma or GED required.
• Associate's or Bachelor's degree preferred.

Experience:

• Two years of related experience in medical setting, or one year of previous healthcare call center or customer service experience required.
• Basic healthcare knowledge required.
• 3 or more years of call center experience preferred.

Access Point and Lifepoint Health are committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.