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Financial Liaison

Marquette, Michigan

Req ID 7467-8628 Post Date Oct. 18, 2023 CategoryProfessional - Non-Clinical FacilityUP Health System - Marquette
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UP Health System - Marquette

Financial Liaison, Central Billing Office 1.0DV


Who We Are:
People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. UPHS – Marquette is a 222 bed hospital and houses the region’s only Level II Trauma Center and Neonatal Intensive Care Unit (NICU). We also provide outreach with programs like annual health and safety fairs, health screenings for the entire family and more to keep our community healthy!


Where We Are:
In Marquette our fascinating history, rural landscape, abundant recreational opportunities, and welcoming people make the Upper Peninsula someplace special. From a thriving culinary scene to charming shops to historic lighthouses and museums, there is something for everyone in this beautiful lakeside gem. 


Why Choose Us:
Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
Competitive Paid Time Off / Extended Illness Bank package for full-time employees
Employee Assistance Program – mental, physical, and financial wellness assistance
Tuition Reimbursement/Assistance for qualified applicants
Opportunities for education and training through partnership with Duke LifePoint Healthcare
And much more…


Position Summary:

Serves as a liaison in explaining charges and assisting with applications for reduced fees and all other billing questions.

Reports to: Manager

FLSA:  Non-exempt

EEO: □ 01 Officials and Managers □ 02 Professionals □ 03 Technicians □ 04 Sales Workers X 05 Administrative Support Workers □ 06 Craft Workers □ 07 Operatives □ 08 Laborers and Helpers □ 09 Service Workers 

ESSENTIAL FUNCTIONS:

Reviews required financial information with patients verbally and in writing.
Works with external agencies and assists patients with eligibility requirements.
Monitors all self pay, pending Medicaid, and less than full insurance coverage throughout hospital stay to evaluate and educate patients of their financial responsibility.
Assists patients with contacting insurance companies and internal insurance department when questions arise concerning services covered and payment of services.
Contacts patients via telephone, in person, and via mail in regards to current balance due and collection amounts.

Minimum Qualifications:

Minimum Education
X High school diploma or equivalent □ Preferred X Required
X Associate's degree X Preferred □ Required
*Years of relevant experience may be substituted for required education.
Required Skills
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
Minimum Work Experience
X 1 year billing or insurance experience □ Preferred X Required
X 3 years in collection/ finance X Preferred □ Required


EEOC Statement:
UP Health System – Marquette is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.


Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran
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