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Your next career move matters. We invite you to explore open positions at Ottumwa Regional Health Center, which is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier® and creating places where employees want to work. Whether you’re an experienced professional or just beginning your career, you’ll find opportunities to use your skills and expertise. Looking for nursing career opportunities? Please visit here.

Patient Services Representative

Ottumwa, Iowa

Req ID 300209 Post Date Apr. 01, 2025 CategoryAdministrative FacilityOttumwa Regional Health Center
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Your experience matters 

At Ottumwa Regional Health Center, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you’ll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.

How you’ll contribute 

As a patient services representative, you will facilitate the patient referral process and obtain appropriate pre-certifications as requested by the provider(s).  Additional responsibilities include:

  • Greeting patients; check-in, check-out, scheduling and managing telephones and messages.
  • Collecting and posting co-pays, deductibles and past due patient balances at the time of service.

What we offer

Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers: 

  • Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
  • Competitive Paid Time Off 
  • Employee Assistance Program – mental, physical, and financial wellness assistance
  • Tuition Reimbursement/Assistance for qualified applicants
  • And much more...

Qualifications and requirements 

Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

Certifications:
BLS certification from the American Heart Association (AHA) or American Red Cross (ARC) – Preferred


Minimum Work Experience:

  • 2 years Medical Office experience Preferred
  • Experience with Medical Referrals Preferred

About Us 

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Ottumwa Regional Health Center provides a wide range of health services, including emergency medicine, critical care services, medical/surgical, acute rehabilitation, obstetrics, and pediatrics, as well as specialty services such as cardiac catheterization, diagnostic and therapeutic radiological services, wound care, pain clinic, sleep lab, pathology, and so much more.

Where We Are:

Ottumwa is a center for “cultural and commercial development” known for its low cost of living, abundant recreation and entertainment, and outstanding education and healthcare facilities. You’ll find something new and exciting to do every day in Ottumwa where there is always a new adventure awaiting on the other side of the bridge.

EEOC Statement:

Ottumwa Regional Health Center is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.

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