Patient Advocate

Trios Health

Job Title: Patient Advocate / Patient Relations Coordinator

Job Type: Non Exempt

Wage Range: $19.48 - $27.68

Who We Are:

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Trios Health, anchored by Trios Southridge Hospital, offers a lifetime of care across a broad spectrum of healthcare specialties and services. In fact, we've built what has become one of Eastern Washington's largest multi-specialty medical groups.

Where We Are:

Positioned in the heart of Washington wine and agriculture country, the Tri-Cities area is known for a plethora of sunshine and four predominantly mild seasons. The three major rivers, multiple nearby mountain ranges, and beautiful sun-soaked valleys offer endless natural beauty and year-round outdoor recreational opportunities.

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits:Multiple levels of medical, dental and vision coverage for full-time andpart-time employees.
• Financial Protection & PTO:Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and a minimum of 10 days of paid time off per year (for full time employees) as well as 8 paid holidays per year.
• Financial & Career Growth:Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being:Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development:Ongoing learning and career advancement opportunities.

Position Summary
The Patient Advocate supports a culture of patient and family centered care by proactively enhancing the patient experience at the unit/departmental level. They serve as a visible and enthusiastic change agent who helps drive meaningful action by developing action plans, goals, and objectives in collaboration with leaders, STRHS administration, staff, and physicians.

Reports to: Director of Nursing Operations
FLSA: Non-exempt

Essential Functions

• May prepare reports, maintain filing systems, enter data and maintain databases, compose and send correspondence, and perform other clerical functions
• Communicate and correspond with patients, families, visitors, providers, and staff
• Collaborate with stakeholders across the organization to work towards an appropriate resolution
• Use a hands-on consultative approach that balances the organization's patient experience goals with the unit/department's operational realities, limitations, and workflows
• Provide professional and empathetic attention to patients and families, document, investigate, and provide feedback to appropriate leadership and ensure complex issues are resolved within established timeframes, keeping patients and families informed along the way
• Project a positive and helpful demeanor while advocating on behalf of the patient
• Responsible for maintaining patient and family confidence by keeping information confidential
• Serve as a self-directed individual with the ability to exercise independent judgment, critical thinking, and problem-solving skills
• Maintain professionalism, calmness, and empathy while constructively addressing concerns from internal and external customers
• Complete rounds on patients in Acute Care Units to communicate with patients, caregivers, and families regarding stay
• Complete post-discharge callbacks to follow up with patients, families, and caregivers regarding care received during stay
• Complete follow-up and notify appropriate departmental and administrative personnel, including completing a Root Cause Analysis, for any issues or perceived deficiencies that patients, caregivers, or families express issue or concern with

Minimum Requirements

Education:

• High school diploma or equivalent required
• Associate's degree in a healthcare related field preferred

Required Skills:

• Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision
• Must be able to work in a stressful environment and take appropriate action

Certifications:

• AHA Basic Life Support (BLS)

Licenses:

• None

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.