Patient Coordinator

Patient Coordinator

Job Type: Full-Time Monday to Friday (occasional nights, weekends & holidays supporting 24/7 ER)

Wage Range: $20.88 - $31.35

Reports to: Office Manager 

 

Position Summary:

The Patient Experience Coordinator plays a pivotal role in the Patient Access department, dedicated to ensuring an exceptional patient experience from registration through discharge. This position combines comprehensive patient registration duties, staff training and development, quality assurance, and schedule management to maintain seamless operations and high patient satisfaction 

Responsibilities and Duties

• Perform all duties of the Registration Clerk position.
• Possesses a full working knowledge of each position within the Patient Access Department.
• Updates department Procedure manual based on any changes or revisions of the process established in each location.
• Performs and oversees all patient registration activities, ensuring accuracy and completeness of patient information.
• Assist patients with completing necessary documentation and provide clear, helpful information about hospital services and procedures.
• Utilize and update hospital information systems (e.g., Paragon) to maintain accurate and up-to-date patient records.
• Performs Training to all new and Existing Patient Access Staff 
• Teaches new staff by utilizing the training agenda and requires each staff member to sign off on training schedule upon completion of each section as trained.
• Develops new employee assessments and completes assessment at conclusion of initial 4-week training sessions.
• Monitors staff to ensure competent in assigned positions.
• Responsible for the daily account registration audits for accuracy, reviews daily reports accordingly.
• Oversees the daily work routines and addresses any processes not followed as established per insurance or admitting location processes.
• Monitors department accuracy and schedules training as needed in order to maintain department accuracy standards.
• Enters and maintain information to appropriate logs as required.
• Implement and monitor quality assurance processes to ensure the highest standards of patient registration and data accuracy.
• Conduct regular audits and reviews to identify areas for improvement and implement corrective action
• Collaborate with clinical and administrative teams to streamline processes and enhance overall patient experience.
• Works closely with R1 Patient Financial Services and Case Managers in order to provide up to date information related to accurate registrations on a regular basis.
• Presents all updated information in a group setting or individually in a timely manner in order to maintain department accuracy standards.
• Actively participates on special committees as assigned.
• Willingly accepts new assignments and/or Special Projects as assigned by the Director of Patient Access and Financial Services. 
• Provide support by covering callouts and filling gaps in the schedule as needed to maintain uninterrupted patient access services.
• Other Duties as assigned

Minimum Qualifications

• High school diploma or equivalent - Required

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

• BLS certification from the American Heart Association (AHA) or American Red Cross (ARC) 

• 2 years Medical Office experience Preferred

• Experience with Medical Referrals Preferred

Why Choose Us:
·    Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
·    Competitive Paid Time Off 
·    Employee Assistance Program - mental, physical, and financial wellness assistance
·    Tuition Reimbursement/Assistance for qualified applicants
·    Professional Development and Growth Opportunities
·    And much more...

Who We Are:
People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Trios Health, anchored by Trios Southridge Hospital, offers a lifetime of care across a broad spectrum of healthcare specialties and services. In fact, we've built what has become one of Eastern Washington's largest multi-specialty medical groups. 
 

Where We Are:
Positioned in the heart of Washington wine and agriculture country, the Tri-Cities area is known for a plethora of sunshine and four predominantly mild seasons. The three major rivers, multiple nearby mountain ranges, and beautiful sun-soaked valleys offer endless natural beauty and year-round outdoor recreational opportunities.
 

EEOC Statement:
Trios Health is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local laws.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.