Patient Services Representative - Gastroenterology

Patient Services Representative

Location:

Highpoint Gastroenterology and Liver Disease with Ascension Saint Thomas

Schedule:

This is a full-time position.

Your experience matters

Highpoint Health-Sumner with Ascension Saint Thomas is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Patient Services Representative joining our team, you're embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

How you'll contribute

A Patient Services Representative who excels in this role:

• Facilitates the patient referral process and obtains appropriate pre-certifications as requested by the provider(s).

• Responsible for greeting patients; check-in, check-out, scheduling and managing telephones and messages.

• Collects and posts co-pays, deductibles, and past due patient balances at the time of service.

• Processes all insurance referrals and/or pre-certifications.

• Facilitates patient appointments with specialists, imaging, rehabilitation services, physical therapy and any/all other facilities the provider recommends for patient care.

• Serves as a referral resource for patients, clinical and front office personnel should a patient call or be present within the office.

• Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.

• Greets visitors and communicates with patients and providers.

• Checks patients in and completes the intake process to include insurance verification and updating demographic information.

• Organizes and sets up appointments for some of the providers as needed.

• Follows up on special function needs.

• Performs electronic chart pre-load process. Also scans documents to the patient electronic chart.

• Performs administrative or clerical duties as assigned, including filing, reception, scheduling, and data entry.

• Performs other duties as assigned

Why join us
We believe that investing in our employees is the first step to providing excellent patient
care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage -
  with medical plans starting at just $10 per pay period - tailored benefit options for
  part-time and PRN employees, and more.

• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity
  insurance, short- and long-term disability, paid family leave and paid time off.

• Financial & Career Growth: Higher education and certification tuition assistance,
  loan assistance and 401(k) retirement package and company match.

• Employee Well-being: Mental, physical, and financial wellness programs (free gym
  memberships, virtual care appointments, mental health services and discount
  programs).

• Professional Development: Ongoing learning and career advancement
  opportunities.

What we're looking for

The ideal applicant for this role will be able to work in a stressful environment with minimal supervision. They will possess critical thinking skills and exercise decisive judgment. Additional requirements include:

• High school diploma or the equivalent is required.

• Two years of medical office experience is preferred.

• Experience working with medical records is preferred.

EEOC Statement

"Highpoint Health-Sumner with Ascension Saint Thomas is an Equal Opportunity Employer.Highpoint Health-Sumner with Ascension Saint Thomas is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."