Patient Services Representative - Pain Clinic

Your experience matters  

Sumner Regional Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As Patient Services Representative joining our team, you're embracing a vital mission dedicated to making communities healthier ^®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve. 

More about our team  

Join a close-knit, highly collaborative team where everyone pitches in and supports one another. Our Pain Clinic is fast-paced and high-volume, but our team still makes time to have fun, and our providers make a point of ensuring every team member knows their contribution is valued. We're looking for someone who enjoys staying busy, brings a positive attitude, and wants to be part of a welcoming team that truly has each other's back.

How you'll contribute  

A Patient Services Representative who excels in this role: 

• Greets patients and provides a welcoming, professional experience throughout check-in and check-out.

• Registers patients accurately, including reviewing and updating demographic and insurance information and scanning insurance cards.

• Verifies insurance coverage and helps ensure required insurance information is complete and accurate.

• Collects copays and other patient payments at the time of service.

• Reviews new-patient and recurring visit documentation for completion, including required pain-management medication agreements and other clinic-specific forms.

• Schedules follow-up appointments, new-patient referrals, and a variety of pain-management procedures.

• Provides patients with applicable orders and documentation, including copies of X-ray orders.

• Answers incoming telephone calls, schedules appointments, and routes patient questions and messages to nurses and providers as appropriate.

• Maintains accurate patient and referral information within Athena, including referring-provider information and other required documentation.

• Uses Athena, insurance verification portals, and Meditech as needed to support patient registration and retrieve applicable records.

• Partners closely with providers, nurses, and fellow front-office team members to maintain efficient patient flow in a fast-paced clinic.

• Provides courteous, compassionate, and nonjudgmental service to patients experiencing acute or chronic pain.

• Learns clinic-specific procedures, terminology, workflows, and insurance requirements to effectively answer patient questions and support clinic operations.

• Performs additional front-office and patient-service duties as needed to support the clinic and team. 

What we're looking for 
Applicants should have a high school diploma or equivalent; three years of directly related experience may be considered in lieu of the education requirement. Additional requirements include: 

Required

• Computer proficiency and ability to learn and navigate multiple healthcare systems and applications.

• Strong customer-service and interpersonal skills with a friendly, outgoing, patient-focused approach.

• Ability to work effectively in a high-volume, fast-paced environment while managing multiple priorities.

• Strong attention to detail and ability to accurately manage patient, insurance, scheduling, and registration information.

• Ability to communicate professionally and compassionately with a diverse patient population.

• Collaborative, team-oriented approach with a willingness to assist wherever needed.

• Willingness and ability to learn insurance requirements, pain-management workflows, procedures, and clinic-specific processes. 

Preferred

• Previous experience in a medical office, physician practice, patient registration, or healthcare front-office environment.

• Basic knowledge of health insurance and insurance verification processes.

• Previous patient scheduling, registration, collections, or point-of-service payment experience.

• Experience with Athena or another electronic health record/practice-management system.

Schedule: Monday - Thursday 6:30am - 5:00pm (clinic is closed Fridays)

Why join us 

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:   

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees. 
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.  
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match. 
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs). 
• Professional Development: Ongoing learning and career advancement opportunities. 

More about Sumner Regional Medical Center 

Sumner Regional Medical Center is a 167-bed acute care hospital serving Gallatin and the surrounding Sumner County community. For more than 60 years, the hospital has provided a broad range of inpatient and outpatient services, including emergency care, surgical services, cardiovascular care, orthopedics, women's services, and other specialty care. The hospital is accredited by The Joint Commission and is part of Highpoint Health, a regional health system serving communities across Middle Tennessee.

EEOC Statement 

"Sumner Regional Medical Center is an Equal Opportunity Employer. Sumner Regional Medical Center is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."