Patient Services Representative - Primary Care

Your experience matters  

Sumner Regional Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As Patient Services Representative joining our team, you're embracing a vital mission dedicated to making communities healthier ^®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve. 

More about our team  

Highpoint - Family Wellness Gallatin is a busy, collaborative primary care practice where patient care comes first. Our team works closely together to support four providers and a consistently active patient population, so we value team members who are positive, proactive and willing to step in wherever needed. We also genuinely enjoy working together, celebrating birthdays and milestones, supporting one another outside of work, and creating a welcoming environment for both our patients and our team.

How you'll contribute  

A Patient Services Representative who excels in this role: 

• Serve as a welcoming, professional first point of contact for patients and visitors at Family Wellness Gallatin.

• Support both patient check-in and check-out, flexing between the two areas based on patient volume and team needs.

• Verify patient demographic and insurance information for accuracy, including confirming insurance eligibility and appropriate PCP information.

• Schedule patient appointments and assist with general front-office scheduling needs.

• Answer and manage incoming telephone calls and patient messages in a timely, professional manner.

• Collect patient co-pays and other applicable payments at the time of service using credit card and cash payment processes.

• Provide patients with established Good Faith Estimate information when applicable.

• Maintain accurate patient information within the electronic medical record and complete applicable front-office documentation.

• Scan and upload appropriate documentation into the patient electronic chart.

• Monitor front-office workflow and proactively assist teammates when check-in or check-out becomes backed up.

• Deliver compassionate, attentive service and recognize when a patient needs immediate assistance, placing patient care and safety first.

• Work effectively in a high-volume, fast-paced physician practice supporting four providers who each see approximately 20-30 patients per day.

• Collaborate closely with providers and fellow team members to create an efficient, positive patient experience.

• May cross-train or float to another practice after becoming fully proficient in the home location.

• Perform additional administrative and clerical duties as assigned.

What we're looking for 
Applicants should have a high school diploma or equivalent. Additional requirements include: 

Required

• Previous medical office/front-office experience strongly preferred due to the pace and complexity of the practice.

• Working knowledge of patient registration, insurance verification and medical office workflows.

• Ability to accurately collect and process patient payments, including credit card and cash transactions.

• Strong customer service and interpersonal skills with a patient-first mindset.

• Ability to work effectively in a consistently fast-paced, high-volume environment with limited downtime.

• Strong attention to detail and ability to accurately retain and apply training and established processes.

• Ability to recognize changing workflow needs and proactively assist teammates without requiring continual direction.

• Ability to work independently while functioning effectively as part of a larger team.

• Positive, professional demeanor with strong communication skills.

• Critical-thinking and problem-solving skills with the ability to prioritize competing responsibilities.

Preferred

• Approximately 2 years of medical office experience.

• Previous experience with patient check-in/check-out, insurance verification and scheduling.

• Previous experience working within an electronic medical record/practice management system.

• Experience in a busy primary care or physician-practice environment.

Schedule: Monday - Friday, 8am - 5pm

Why join us 

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:   

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees. 
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.  
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match. 
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs). 
• Professional Development: Ongoing learning and career advancement opportunities. 

More about Sumner Regional Medical Center 

Sumner Regional Medical Center is a 167-bed acute care hospital serving Gallatin and the surrounding Sumner County community. For more than 60 years, the hospital has provided a broad range of inpatient and outpatient services, including emergency care, surgical services, cardiovascular care, orthopedics, women's services, and other specialty care. The hospital is accredited by The Joint Commission and is part of Highpoint Health, a regional health system serving communities across Middle Tennessee.

EEOC Statement 

"Sumner Regional Medical Center is an Equal Opportunity Employer. Sumner Regional Medical Center is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment." 

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.