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Patient Access Representative, Senior

Sierra Vista, Arizona

Req ID 300640 Post Date Apr. 01, 2025 CategoryRevenue Cycle Management FacilityCanyon Vista Medical Center
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Patient Access Representative, Senior

Job Type: Full Time


Who We Are:
PPeople are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Canyon Vista Medical Center is a 106 bed Joint Commission Accredited offering a number of specialty services. We are proud to serve our community with a Level III Trauma unit, Center of Excellence for Total Joint Replacement, Level I Nursery, American College of Radiology Accredited Facility, as well as many other state of the art services to ensure our patients are cared for.


Where We Are:
Sierra Vista, Arizona is a flourishing city located 75 miles southeast of Tucson. Thanks to our year-round temperate climate, affordable housing, low cost of living, access to healthcare and education facilities, not to mention the breathtaking natural beauty of majestic mountain ranges and the San Pedro River and outdoor activities, Cochise County residents enjoy an excellent quality of life.

Why Choose Us:

  • Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
  • Competitive Paid Time Off
  • Employee Assistance Program – mental, physical, and financial wellness assistance
  • Tuition Reimbursement/Assistance for qualified applicants
  • Discounted membership rates at local fitness centers
  • Continuing education opportunities
  • And much more…


Position Summary:

Reports to: Director Patient Financial Services
FLSA: Non-exempt

A Senior Patient Access Representative is responsible for coordinating the daily operations of the Patient Access Area. Provide new hire training and to assist staff with training as needed. In addition, responsible for knowing/doing all aspects of the Patient Access job duties. Responsible for the accurate registration of all patients seeking access to hospital services. Will also be responsible for answering and transferring calls to the appropriate departments. Assists in up front collections of time of service.

  • Handles up-front collections, including verifying deductibles and co-pays with insurance companies and informing patients of payment responsibilities
  • Assists in resolving bill payments efficiently, offering payment arrangements and financial alternatives
  • Ensures thorough documentation of all patient account actions
  • Supports self-pay patients with financial payments
  • Assists with patient registration and hospital admissions as needed
  • Helps PFSD create staff schedules and maintain adequate coverage
  • Models and enforces AIDET guidelines in all patient interactions
  • Promotes and demonstrates excellent customer service
  • Assists management in setting and maintaining department goals for Patient Access
  • Oversees daily registration operations to ensure department standards are met
  • Provides new hire training and supports PFSD in educating staff on role-specific updates
  • Ensures staff have the necessary training and tools to meet accuracy standards, reduce registration errors, and minimize claim rejections and denials
  • Performs other duties as assigned by Director and/or Coordinator

Minimum Qualifications:
Education:

  • High school diploma or equivalent required

Skills & Experience:

  • Strong organizational, communication, interpersonal, and problem-solving skills
  • Knowledge of third-party payer admissions, registration requirements, and medical terminology
  • Minimum four years of experience supporting hospital patient access staff
  • Experience in clerical work, collections, credit, and healthcare accounts receivable billing
  • Proficiency with automated systems and electronic devices
  • Experience in staff training and developing training materials
  • Ability to work across multiple leadership levels, set priorities, multitask, and remain composed in challenging situations
  • Must handle confidential information with discretion

EEOC Statement:
Canyon Vista Medical Center is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.


We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.

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