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Rehab Services Manager - Harris

Sylva, North Carolina

Req ID 7463-12816 Post Date Feb. 26, 2025 CategoryManagement and Supervisors FacilityHarris Regional Hospital
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Who We Are:
People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Harris Regional Hospital is an 86-bed acute care facility, including orthopedics, cardiology, general surgery, women’s care, and emergency medicine, as well as sports medicine, physical therapy, imaging and laboratory services, and many other areas of subspecialty care. 

Where We Are:
Located in western North Carolina, picturesque Sylva offers local restaurants, stores, & breweries with convenient access to Asheville & the Blue Ridge Parkway. The landscape is highlighted by waterfalls, rocky peaks and the Great Smoky Mountains National Park, providing opportunities for whitewater rafting, hiking, and biking throughout the region. Sylva is home to Southwestern Community College and Western Carolina University, a mid-size four-year public college offering both undergraduate and graduate programs, located 5 miles away in Cullowhee. Both Asheville, NC, and Gatlinburg, TN, are just 50 miles away and Atlanta, GA is 150 miles from Sylva.

Why Choose Us:
·    Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
·    Competitive Paid Time Off / Extended Illness Bank package for full-time employees
·    Employee Assistance Program – mental, physical, and financial wellness assistance
·    Tuition Reimbursement/Assistance for qualified applicants
·    Opportunities for education and training through partnership with Duke LifePoint Healthcare
·    And much more…

Job Summary:
Manages the daily operations of the assigned clinic to ensure alignment with departmental and organizational objectives.

•    Finances
Manage productivity and finances of rehab team (75% outpatient, 65% inpatient)
Oversee outpatient patient schedules and facilitate the filling of openings each day
Manage expenses and budget
Optimize team growth including facilitating marketing 

•    Culture
Facilitate positive and effective culture of rehab team
Be available for team daily or assign duties to supervisors when unavailable

•    Communication
Communicate regularly with team (presence, calls, meetings, emails) 
Address behavior or performance problems and use corrective action as needed; assist supervisors with corrective actions
Oversee documentation of team to ensure guidelines are followed-lead peer reviews 2x/year
Assist supervisors as needed to ensure team completes documentation, discharges, authorizations, etc. in timely manner 
Communicate with referring physicians/practices or facilitate other staff to do so as needed 
Communicate needs of acute care team with outpatient team as needed
Communicate daily with supervisors, team leaders and director regarding staffing issues, problems, meetings 
Communicate with schedulers as needed to meet goals of our team
Communicate with Redoc when there are problems, communicate this with outpatient teams
Post important information/processes in Teams
Manage Helpful Insurance Hints as needed
Schedule (formally or informally) 15 minute check ins with team members biannually

•    Schedule
Approve time off for team (FOC, IP, Canton, supervisors)
Oversee Kronos 
Assist with weekly OP staff meetings
Lead daily IP staff meetings PRN
Co-lead entire rehab team meetings 3-4x/year
Schedule (formally or informally) 15 minute check ins with team members biannually
Assist with call outs and facilitate schedule changes when supervisors need help 
Secure additional staff for acute care and FOC (OP when supervisors need help) as needed for PTO, EIB, caseload surges and communicate with supervisors to share or staff as applicable 
Continually monitor staffing needs and flex or secure additional staff requisitions when needed 
Oversee patient schedule for outpatient team and facilitate the filling of openings each day

•    Environment
Oversee clean environment and TJC standards
Contact maintenance or biomed or enable others do so

•    Managing Staff
Oversee front office coordinators and procedures 
Hiring and firing of team 
Ensure policies are followed 
Facilitate new forms to be submitted to the forms committee 
Monitor LifeTalent compliance 
Schedule (formally or informally) 15 minute check ins with team members biannually
Assign duties to supervisors or Tim when not present 
Oversee patient schedule for outpatient team and facilitate the filling of openings in conjunction with managing acute care caseload 
Keep staff files up to date in Teams
Keep track of attendance and occurrences per policy including communicating occurrences with staff per policy; use corrective action form per policy
Oversee monthly dashboard statistics to hospital while addressing anything under expectations each month with individuals or all staff involved 
Oversee biannual or greater documentation peer reviews and communicate with team as needed
Approve charges for accuracy 
Approve purchase of supplies
Ensure licenses and certification renewal are up to date and uploaded to Service Now
Review and address denials; communicate themes with team
Communicate with HR and/or Tim regarding absences, FMLA, EIB, behavior and performance issues, need for new positions etc. as needed 
Communicate with Tim and supervisors regarding falls, injuries, equipment or space needs, productivity, finances 
Oversee written policies for department work flow
Communicate with new staff prior to start
Orient new employees and follow up regularly for 90 days. Complete department specific checklist, overall department and building orientation, 90 day form, department orientation, competency forms 
Create schedules for new staff to ensure orientation with other staff including supervisor, schedule is filled and appropriate for skill level of new employee 
Keep staff files up to date in Teams
Hand hygiene-60/month
Attend hospital required meetings (observation, stroke, falls, PSCQC, safety huddle, director's meeting, clean sweep, etc)
Conduct daily briefs, huddles, debriefs as needed
Conduct annual performance assessments
Review monthly MOR, share with team, learn for improvement 
Communicate with administration as needed
Recognize and reward staff for excellence in behavior and performance, for birthdays and other milestones 


QUALIFICATIONS:

Minimum Education: Master's degree required.  Doctoral degree preferred.

Licenses: Physical Therapy License in North Carolina

Experience: 3 years experience in the field preferred with 1 year in a leadership role desired.

Certifications: American Heart Association (AHA) Basic Life Support (BLS) within 30 days of hire and maintain thereafter.

EEOC Statement
“Harris Regional Hospital is an Equal Opportunity Employer. Harris Regional Hospital is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”


Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran
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