Technician, IT&S

Your experience matters
Los Alamos Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Registered Nurse (RN) joining our team, you're embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

Department/Unit Summary
A IT&S Technician provides first level support to internal customers regarding basic application, hardware and service network requests.

How you'll contribute
Enters support requests into tracking system and assigns ticket number or other identification. Interviews customer to determine nature and scope of the customer's issue, and the appropriate response. Diagnoses, resolves and closes customer issues according to service level guidelines. Promptly escalates issues to higher level technical support or management when necessary. Documents and reports on customer inquiries regarding new/different functionality. Provides end-user desktop training and minor hardware/peripheral repair as appropriate. Provides support for mobile phones, configures desktop operating systems and servers, and manages account access, password resets, and user access privileges.

What we offer
Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers:
• Relocation assistance
• Comprehensive medical, dental, and vision plans, plus flexible-spending and health- savings accounts
• Competitive paid time off and extended illness bank package for full-time employees
• Income-protection programs, such as life, accident, critical-injury insurance, short- and long-term disability, and identity theft coverage
• Tuition reimbursement, loan assistance, and 401(k) matching
• Employee assistance program including mental, physical, and financial wellness
• Professional development and growth opportunities

Qualifications and requirements
Minimum Education: High School Diploma or equivalent required

Associate's degree in IT field or related field preferred

About our Health System
Los Alamos Medical Center is a 47 bed acute hospital that has been offering exceptional care to the communities of northern New Mexico for over 70 years, and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier® with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone-your experience matters.

EEOC Statement
"Los Alamos Medical Center is an Equal Opportunity Employer. LAMC is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."