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Director, Voice Services and Network Operations Center - Remote

Brentwood, Tennessee

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Success within a company doesn’t just happen. It requires committed teams of talented people who understand and embrace an organization’s goals and work together at the highest level to achieve them. As a member of the Health Support Center (HSC) team, you’ll work collaboratively with a great group of people to serve Lifepoint’s diversified healthcare delivery network of hospitals and care sites across the nation. We know that providing high-quality care depends on our ability to find, keep and empower creative and determined people who share in our commitment to our mission: Making communities healthier.

  • Job Type: Full-time
  • Remote: Yes
  • Glassdoor Reviews and Company Rating

Success Profile

What do you need to be successful at Lifepoint Health? Here are the top traits we’re looking for:

  • Analytical
  • Compassionate
  • Problem-solver
  • Collaborative
  • Goal-oriented
  • Thoughtful

“I have been with Lifepoint for 3 years and have been fortunate to grow within this great company. I feel valued, I work with amazing colleagues, and I enjoy coming to work every day!”

MikeManager, HITS Information Security
mike

Benefits

  • Competitive pay

    We offer competitive pay for all employees based on the market, role, skill set and experience.

  • Growth opportunities and succession planning

    Our succession planning initiatives identify an internal bench of top talent and offer development opportunities to prepare them to fill crucial roles in the organization as they become available.

  • Insurance (for eligible employees)

    We’re committed to you and your family feeling supported and secure – our benefits include medical, eye, prescription, life insurance, and more.

  • Collaborative work environment

    We know that providing high-quality care depends on our ability to find, keep and empower creative and determined people who work together to advance our mission – making communities healthier.

  • Paid time off (for eligible employees)

    At Lifepoint, we believe in a strong work-life balance and offer competitive paid time off.

  • Employee Assistance Program (EAP)

    As a Lifepoint employee, you and your family will have access to counseling and relationship support, legal services, financial services and more.

Director, Voice Services and Network Operations Center - Remote

Brentwood, Tennessee

Job ID 7410-7892 Date posted 12/06/2024
Apply:

Director, Voice Services and Network Operations Center

Who we are:

At Lifepoint Health, we provide quality healthcare to rural communities. As a valued member of our team, you will be an integral part of a group working together to elevate Lifepoint's healthcare delivery network. Our network includes 60+ community hospitals, 60+ rehabilitation/behavioral health hospitals, and 250 additional sites of care across the United States. As an organization, we are dedicated to serving communities nationwide by providing exceptional care. We believe in the power of our talented teams and strive to create environments where employees find purpose and fulfillment.

What you’ll do:

The Director of Voice and Network Operations at LifePoint Health is a critical leadership role responsible for overseeing and directing the Voice Services and Network Operations Center (NOC). This role requires an individual with extensive experience in managing and negotiating Cisco phone systems, Five9 call centers, and leading a team of Systems Analysts and Systems Engineers. The Director will ensure the efficient operation and continuous improvement of voice services and network infrastructure across a large integrated delivery network.

Responsibilities:

Voice Services Management:

  • Oversee the management and maintenance of Cisco phone systems, ensuring optimal
    performance and reliability.
  • Negotiate contracts and manage vendor relationships with Cisco to ensure cost-effective
    solutions and services.
  • Implement and manage Five9 call center systems to support efficient and effective customer
    service operations.
  • Develop and enforce policies and procedures for voice services to ensure compliance with
    industry standards and regulations.


Network Operations Center (NOC) Leadership:

  • Lead and manage a team of Systems Analysts and Systems Engineers responsible for
    monitoring and maintaining network infrastructure.
  • Ensure the NOC operates efficiently, providing 24/7 monitoring and support for the network.
  • Implement and maintain network monitoring tools and systems to ensure high availability and
    performance.


Strategic Planning and Execution:

  • Develop and implement strategic plans for voice services and network operations that align
    with LifePoint Health’s goals and objectives.
  • Identify opportunities for improvement and innovation in voice and network services, driving
    continuous improvement initiatives.
  • Manage budget for voice services and NOC operations, ensuring cost-effective use of
    resources.
  • Collaborate with other departments and stakeholders to understand their needs and ensure
    voice and network services support their operations effectively.

What you’ll need:

Education: Bachelor's Degree or relevant equivalent experience; Master’s degree preferred.
Experience: At least 10 years of experience in IT infrastructure management, with a focus on voice.
services and network operations.
Certifications: Voice certifications or other relevant technical certifications preferred.

Why choose us:

As a team member of the Health Support Center, our goal is to support those that are in our facilities who are interfacing and providing care to our patients and community members. Our focus is to attract, retain, and empower a diverse and determined workforce. Our mission statement is at the heart of who we are and what we do: “Making Communities Healthier.” In this shared mission, we believe that our collective efforts will shape a healthier future for the communities we serve.

Benefits: We offer an excellent total compensation package, including a competitive salary and benefits. Some of our benefits include 401k, flexible PTO, generous Employee illness benefit (EIB), medical, dental, vision, tuition reimbursement, and an Employee Assistance Program. We believe that happy, healthy people have a passionate engagement with life and work and have designed our package to enhance your wellbeing.


Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran
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