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Thank you for your interest in joining our team at Highpoint Health. Our team members are the cornerstone of our mission of making communities healthier®. Whether you’re an experienced professional or just beginning your career, Highpoint Health has opportunities for you to utilize your skills and expertise. Looking for nursing career opportunities? Please visit here.

Patient Access Representative

Carthage, Tennessee

Req ID 7457-11827 Post Date Sep. 11, 2024 CategoryAdministrative FacilityHighpoint Health Systems
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Job Summary:

  • Responsible for the accurate registration of all patients seeking access to hospital services. Will also be responsible for answering and transferring calls to the appropriate departments. Assists in up front collections of time of service.

Job Duties:

  • Handles up-front collections inquiries including calling insurance company to obtain deductible and co-pay for patient
    responsibility.
  • Calls patient to make aware of up-front payment responsibility.
  • Assists in successful resolution of payment of the bill in the most expedient manner, while maintaining a current
    understanding of all options available including making payment arrangements and marketing financial alternatives to the patient.
  • Ensures that all actions are thoroughly documented on all patient accounts.
  • Assists self-pay patients with up-front financial payments.
  • Assists in registration and admission of patients requiring access to hospital services as needed. 

Job Requirements:

  • Minimum Education:
    High school diploma or equivalent preferred.

  • Required Skills:
    Excellent organizational, communication, interpersonal and problem solving skills. Knowledge of third party payer
    admissions and registration requirements, as well as general understanding of medical terminology and procedures.

  • Minimum Work Experience:
    Previous clerical, collections and credit experience; knowledge of healthcare accounts receivable billing and collections, experience with automated systems applications.

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran
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