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Patient Service Representative

Ennis, Texas

Req ID 541250 Post Date May. 14, 2025 CategoryAdministrative FacilityEnnis Multi Spec
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Description

At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

Job Summary

This position is in a fast-paced medical office environment. Frequent contact with employees and outside agencies. Good eyesight and hearing, manual dexterity and full range motion required. Some bending and stooping required. Must be able to stand or sit for extended periods of time. May require occasional lifting of 25 pounds or more. Requires manual dexterity to handle heavy paperwork volume, operate keyboard, calculator, photocopy machine, and other office equipment. Requires eyesight correctable to 20/20 to read number, policies, and computer terminals. Requires hearing within normal range for telephone use. Occasional exposure to acutely ill patients and communicable diseases.

Responsibilities:

  • Greets visitors and communicates with patients and providers
  • Provide administrative support, performs clerical and customer service functions, as well as non-technical duties in the hospital
  • Prepares statistical reports and performs clerical functions such as preparing and sending outgoing mail, distributing incoming mail, maintaining filing systems, entering data and maintaining databases, typing documents and correspondence, photocopying, scanning, and faxing
  • Places, answers, and directs phone calls and distributes messages
  • Organizes, coordinates, and schedules meetings and appointments
  • Keeps office area neat and tidy and monitors and orders office supplies
  • Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests
  • Coordinates workflow and complies with records of office activities
  • Controls basic accounting functions such as checking invoices, making deposits, and managing petty cash


Qualifications

Education: 
  • High school diploma or equivalent - Preferred
Experience: 
  • One year experience in a medical office/ physician practice environment - Preferred
Skills: 
  • Requires critical thinking skills and the ability to work with minimal supervision
  • Excellent communication and customer service skills. Medical office software experience necessary
  • Uses consistent good judgment and discretion
  • Ability to read, understand, and follow oral and written instruction
  • Working knowledge of ICD and CPT medical terminology
  • Typing or data entry at 35 wpm Knowledge of business office procedures; use of proper grammar, spelling, and punctuation
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