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Your next career move matters. We invite you to explore open positions at Valley View Medical Center, which is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier® and creating places where employees want to work. Whether you’re an experienced professional or just beginning your career, you’ll find opportunities to use your skills and expertise.

Coordinator, Patient Access

Fort Mohave, Arizona

Req ID 301751 Post Date Apr. 24, 2025 CategoryRevenue Cycle Management FacilityValley View Medical Center
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Valley View Medical Center

Job Title: Coordinator, Patient Access
Job Type: Full Time

Who We Are:
People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Valley View Medical Center is a state-of-the-art hospital is licensed with 52 medical/surgical beds, 12 acute rehabilitation beds, 12 intensive care beds, and an eight-bed labor, delivery and post-partum unit, and is the only all private bed hospital in the area.


Where We Are:
The Tri-State area has sunshine almost every day of the year. The beautiful clear skies, breathtaking sunsets on mountains to the east and west of us, and a mixture of the Great Outdoors along Arizona’s West Coast (the Colorado River) plus bountiful indoor activities provide something to do for everyone of any age.


Why Choose Us:
·    Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
·    Competitive Paid Time Off / Extended Illness Bank package for full-time employees
·    Employee Assistance Program – mental, physical, and financial wellness assistance
·    Tuition Reimbursement/Assistance for qualified applicants
·    Professional Development and Growth Opportunities
·    And much more…


Position Summary:

The Patient Access Coordinator provides support for the daily operations of Patient Access functions while performing the day-to-day duties of a Registration Clerk

Reports to: Patient Access Supervisor

FLSA: Non-exempt

  • Must be able to foster positive work relationships with co-workers and demonstrate flexibility in adapting to work demands.
  • Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
  • Distributes and explains forms, documents, and educational handouts to patients or family members.
  • Verifies insurance benefits and obtains precertification/authorization as necessary.
  • Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.
  • Provide and complete IMM's & MSP's timely to be compliant.
  • Maintain Lobby and Registration wait time to less than 10 minutes.
  • Emergency Room wait time should be less than 30 minutes from MSE.
  • Verifies insurance and runs estimators for pre-registration accounts.
  • Supports lobby functions as needed which includes answering multi-line phone and direct calls using appropriate scripting.
  • Contact insurance companies to obtain and verify insurance benefits and authorizations.
  • Calculates patients’ responsibility for services rendered.
  • Verifies and reviews patient’s insurance status and takes steps to ensure compliance is met as stated in mandated guidelines.
  • Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation.
  • Provides explanation of process and addresses concerns and questions.
  • Maintains daily collection totals for the department.
  • Orders department supplies.
  • Assist with daily cash deposit.
  • Reviews and corrects assigned departmental reports daily.
  • Post patient discounts and account adjustments.
  • Continually educates all registration staff on any changes pertinent to their roles.
  • Support the coordination of all department meetings and gatherings in and outside the facility.
  • Performs other duties or responsibilities as assigned by the Patient Access Supervisor or PFSD.
  • Regular and reliable attendance is an essential function for this job.

Minimum Qualifications:

Education:

  • High School Diploma or equivalent is required.


Skills:

  • Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. 
  • Must be able to work in a stressful environment and take appropriate action.

Functional Demands:

  • Populations Served Does not treat or care for patients.
  • Protected Health Information Type of Protected Information Accessed: Demographic Clinical Insurance Financial Complete Medical Record.
  • Bloodborne Pathogens Exposure While performing this job, occupational exposure is present for all employees.
  • Physical Requirements - Physical Dexterity and Effort: Rarely Visual Acuity, Hearing and Speaking: Rarely Biological: Rarely Chemical: Rarely.

EEOC Statement:
Valley View Medical Center is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.

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