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AVP of Operational Support and Practice Development, Medical Group Services

Franklin, Tennessee

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Success within a company doesn’t just happen. It requires committed teams of talented people who understand and embrace an organization’s goals and work together at the highest level to achieve them. As a member of the Health Support Center (HSC) team, you’ll work collaboratively with a great group of people to serve Lifepoint’s diversified healthcare delivery network of hospitals and care sites across the nation. We know that providing high-quality care depends on our ability to find, keep and empower creative and determined people who share in our commitment to our mission: Making communities healthier.

  • Job Type: External
  • Remote: No
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Success Profile

What do you need to be successful at Lifepoint Health? Here are the top traits we’re looking for:

  • Analytical
  • Compassionate
  • Problem-solver
  • Collaborative
  • Goal-oriented
  • Thoughtful

“I have been with Lifepoint for 3 years and have been fortunate to grow within this great company. I feel valued, I work with amazing colleagues, and I enjoy coming to work every day!”

MikeManager, HITS Information Security
mike

Benefits

  • Competitive pay

    We offer competitive pay for all employees based on the market, role, skill set and experience.

  • Growth opportunities and succession planning

    Our succession planning initiatives identify an internal bench of top talent and offer development opportunities to prepare them to fill crucial roles in the organization as they become available.

  • Insurance (for eligible employees)

    We’re committed to you and your family feeling supported and secure – our benefits include medical, eye, prescription, life insurance, and more.

  • Collaborative work environment

    We know that providing high-quality care depends on our ability to find, keep and empower creative and determined people who work together to advance our mission – making communities healthier.

  • Paid time off (for eligible employees)

    At Lifepoint, we believe in a strong work-life balance and offer competitive paid time off.

  • Employee Assistance Program (EAP)

    As a Lifepoint employee, you and your family will have access to counseling and relationship support, legal services, financial services and more.

AVP of Operational Support and Practice Development, Medical Group Services

Franklin, Tennessee

Job ID 538762 Date posted 03/27/2025
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Description

Who we are:

At Lifepoint Health, we provide quality healthcare to rural communities. As a valued member of our team, you will be an integral part of a group working together to elevate Lifepoint's healthcare delivery network. Our network includes 60+ community hospitals, 60+ rehabilitation/behavioral health hospitals, and 250 additional sites of care across the United States. As an organization, we are dedicated to serving communities nationwide by providing exceptional care. We believe in the power of our talented teams and strive to create environments where employees find purpose and fulfillment.

What you’ll do:

he Assistant Vice President, Operational Support and Practice Developmentis responsible forleading, implementing and executing on initiatives focused on development,standardization, training, patient experience, provider engagement,and care continuum process improvements.This position collaborates closely with HSC Medical Group Services leadership, market leadership, vendors or partners, including regulatory agencies, and other external entities to ensure success of all operational initiatives.  

Responsibilities:

  • Manages and supports the application for engaging physicians with scheduled, reoccurring interactions with leadership and physicians and APPs to help drive critical provider retention. 
  • Coordinates the establishment of comprehensive development plan for all areas of operations.  
  • Integrate the processes of innovation initiatives into the overall operations of the medical groups. 
  • Leads development, implementation plans and maintenance of guidelines, processes, proceduresand policies in the clinics.
  • Standardize, operationalize, and oversee ambulatory patient experience strategy. 
  • Develop training plans and monitoring process to ensure consistentexecution of all processesexecuted by managers and staff in delivery a consistent experience for providers and patients.
  • Develop communication plans to assist with change management and adoption.
  • Main contact for patient contact centers (including AccessPoint, RN triage, Clarus, etc) addressing issues across markets that are similar and drive consistency in access to clinics by moving to standardization in protocols
  • Lead interdisciplinary efforts in integrating practice and hospital integrated workflows for improved experience for patients as well operational efficiencies.
  • Monitors performance of development for staff and managers.
  • Leadeducation and workflow related to all practice development, and patient experience initiatives.
  • Coordinate with physician leadership and governance groups to advance identified practice developmentand patient experience program initiatives 
  • Support AVPs of Operationsin conducting process improvement activities based on data and opportunity analysis focused on patient experience and development.
  • Createmonitoring system to ensure all processes be hardwired and maintained.
  • Develop and monitor KPIs to ensure progress is measured and maintained for all areas within practice operations.  Escalate and work with HSC medical group services leadership to address areas that are not meeting goals.
  • Works closely with operational leadership to provide tools and support for them successfully maintain process improvement initiatives

Why choose us: 

 As a team member of the Health Support Center, our goal is to support those that are in our facilities who are interfacing and providing care to our patients and community members. Our focus is to attract, retain, and empower a diverse and determined workforce. Our mission statement is at the heart of who we are and what we do: “Making Communities Healthier.” In this shared mission, we believe that our collective efforts will shape a healthier future for the communities we serve.

Benefits: We offer an excellent total compensation package, including a competitive salary and benefits. Some of our benefits include 401k, flexible PTO, generous Employee illness benefit (EIB), medical, dental, vision, tuition reimbursement, and an Employee Assistance Program. We believe that happy, healthy people have a passionate engagement with life and work and have designed our package to enhance your wellbeing.


Qualifications

What you’ll need: 

Education: Bachelor’s Degree. Master’s Degree preferred.

Experience: Minimum of 7 years in medical practice management or similar healthcare setting, with specific leadership experience.

Certifications: Certified Medical Practice Executive (CMPE) or FACMPE is preferred.

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  • Management and Supervisors, Franklin, Tennessee, United StatesRemove