Front Desk Representative

Front Desk Representative- Conemaugh ENT

Job Type: Full Time | Day Shift

Your experience matters

Conemaugh Memorial Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Front Desk Representative joining our team, you're embracing a vital mission dedicated to making communities healthier ^®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

More about our team

• Low turnover reflecting team stability
• Highly supportive and collaborative team environment
• Peer-to-peer recognition
• Strong focus on staff well-being and safety culture

How you'll contribute

A Front Desk Representative who excels in this role:

• Answer phones in courteous and appropriate manner in accordance to hospital policy
• Maintain competency in electronic medical record including insurance verification, appointment scheduling, registration, collection of copays and end of day process.
• Monitor physician schedules in electronic medical record, monitor for appropriate scheduling, cancellations, etc.
• Send tasks if applicable to either Physicians or Clinical staff
• Assist in completing patient forms including FMLA, insurance forms, etc and submitting forms to physicians to review and sign. Responsible for sending out forms either by mail or fax and responsible for collecting fee for form completion.
• Scan paperwork that needs placed in the patients EMR including outside labs, testing, forms, etc.
• Complete all office tasks each day before close of business.
• Assist with incoming mail and sorting mail to appropriate staff. Same for incoming faxes.
• Assist in obtaining release of medical record form if outside records are needed. Responsible for scanning outside records into electronic medical record.
• Assist is obtaining authorizations for patient tests and procedures.
• Assist other front office staff as needed.
• Surgery Scheduling - responsible for scheduling all surgical procedures for all physicians within the practice. 
• Responsible for managing work queues (schedule order and referrals) and notification of all departments of ordered testing. 
• Maintain proficiency in use of EPIC system for placing orders/prep for case and documenting needed information in appropriate place. This also includes scanning.
• Responsible for obtaining correct CPT and ICD 10 codes prior to obtaining authorizations for surgical procedures.  Will work with coding/billing staff to ensure that appropriate coding procedures are gathered. 
• Responsible for ensuring that patient's insurance is active and eligible for date of surgery.
• Responsible for contacting insurance companies and obtaining authorizations for all surgical procedures being performed.      Authorizations must be obtained prior to surgical procedure being performed.
• Responsible for notifying operating rooms, ASU, Centralized Scheduling and insurance companies when there are changes in procedure and/or dates.
• Responsible for Scheduling all Patient testing and authorizations- MRIs, CT Scans, etc.
• Responsible for informing patient of all testing/surgery information, preps, special instructions, pretesting, etc.
• Responsible for the coordination of referral appointments 
• Understanding and obtaining insurance authorizations for patient x-rays, labs, MRIs and all testing, when required by patient's insurance plan.      Use of the insurance companies' websites, i.e. Navinet, UPMC, etc. system for insurance authorization verification.

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

What we're looking for

Applicants should have:

• Experience: Required: Experience working in the medical field in either a Physician's office, Clinic or other related medical office settings. Preferred:  At least 3-5 years experience in a medical office setting.
• Education: High School Diploma or equivalent Required. 
• Certification: Preferred: Certification of a Medical Secretary, MOA or MOT; CPR certification.

Connect with a Recruiter
Not ready to complete an application, or have questions? Please contact Tasha Colson by emailing [email protected]

More about Conemaugh Memorial Medical Center

Conemaugh Memorial Medical Center has 537 inpatient, behavioral health, rehabilitation, and transitional care beds and is home to the highest level of care designations for Neonatal Care (Level 3) and Trauma Care (Level 1). Conemaugh Memorial has received recognition by the American Heart Association with the Stroke Gold Plus Quality Achievement Award. Conemaugh Memorial is proudly committed to being a teaching hospital including seven medical residency programs, School of Nursing, and Allied Health education programs.

EEOC Statement

Conemaugh Memorial Medical Center is an Equal Opportunity Employer. Conemaugh Memorial Medical Center is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.