Skip to main content
Search Jobs

Recruitment Fraud Notice

Thank you for your interest in joining our team at Highpoint Health. Our team members are the cornerstone of our mission of making communities healthier®. Whether you’re an experienced professional or just beginning your career, Highpoint Health has opportunities for you to utilize your skills and expertise. Looking for nursing career opportunities? Please visit here.

IS Operations Analyst FT

Gallatin, Tennessee

Req ID 7457-12207 Post Date Jan. 07, 2025 CategoryInformation Technology FacilityHighpoint Health – Sumner
Apply

 Provides support of primary operating and application software and hardware. Performs installs and upgrades of software, hardware, printers, fax machines, etc.  Troubleshoots and remediates security issues found on workstations and file servers.  Verifies daily file server backups are successful.

Reports to: Operations Manager/Network-PACS Analyst

Serves as key customer contact for inquiries and resolution of customer issues.
Drag Edit Delete
Provides support for daily operation, inspection, and maintenance of computer equipment and software
Drag Edit Delete
Monitors file server backups for successful completion. Troubleshoots and seeks assistance from appropriate personnel/vendors.
Drag Edit Delete
Provides support to frequently used PC software, printers, along with PC troubleshooting.
Drag Edit Delete
Performs PC installations and setup, software updates and installations.
Drag Edit Delete
Analyzes and assesses interruptions in normal systems operations. Resolves problems or seeks assistance from the appropriate personnel or vendors, as needed.
Drag Edit Delete
Performs installs and upgrades afterhours and on weekends as required.
Drag Edit Delete
Updates and documents detailed information in ServiceNow on open calls and service requests.
Drag Edit Delete
Assists and troubleshoots security/patch management issues for workstations and file servers.
Drag Edit Delete
Properly disposes of computer equipment based on LifePoint standards.
Drag Edit Delete
Troubleshoots, repairs and/or replaces defective desk phones and wireless phones.
Drag Edit Delete
Provides support to users on basic voicemail issues.
Drag Edit Delete
Supports help desk functions as needed
Drag Edit Delete
Participates in On-Call Rotation schedule to include weekends, holidays and other necessary times.

Minimum Education
High school diploma or equivalent - Required
Drag Edit Delete
Minimum Education
Associate’s degree in MIS - Preferred
Drag Edit Delete
Required Skills
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
Drag Edit Delete
Required Skills
Licenses: Current Tennessee or State of Residence Drivers License with clean MVR
A+ certification, MCP - Preferred.
Drag Edit Delete
Minimum Work Experience
Two (2) years related work experience - Required with High School level education - Preferred with Associates Degree in MIS

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran
Apply

Explore This Location

Explore This Location

Learn More

In the news

You have no recently viewed jobs

You have no saved jobs

Let’s Connect! Talent Community

From roles that are right for you to new opportunities, we’ll keep you up to date with job openings and more in our newsletter. Already a member? Click here

Interested InSelect a job category from the list of options. Select a location from the list of options. Click “Add” to create your job alert. Finally, click "Subscribe" below to finish signing up for our Talent Community.