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Thank you for your interest in joining our team at Highpoint Health. Our team members are the cornerstone of our mission of making communities healthier®. Whether you’re an experienced professional or just beginning your career, Highpoint Health has opportunities for you to utilize your skills and expertise. Looking for nursing career opportunities? Please visit here.

Patient Access Rep I - ED 430p - 3a 7on/7off

Gallatin, Tennessee

Req ID 7457-12157 Post Date Dec. 12, 2024 CategoryAdministrative FacilityHighpoint Health – Sumner
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$5,000.00 Sign on Bonus Available

Performs receptionist, registration, and clerical duties associated with direct and scheduled patient admissions.

Reports to: Patient Access Supervisor

Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
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Distributes and explains forms, documents, and educational handouts to patients or family members.
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Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation. Provides explanation of process and addresses concerns and questions.
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Communicates with admitting physician's office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement.
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Maintains current knowledge of all rules and regulations governing third party admissions/registrations and pre-certification requirements
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Verifies insurance eligibility and creates estimates based on services rendered, including co-pays, deductibles and out-of-pocket amounts.
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Verifies precertification/authorization on file matches test/procedure/services being performed.
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Maintains an acceptable registration error rate & collections goal.

Minimum Education
High school diploma or equivalent - Required
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Minimum Education
Two years college or medical office specialist education - Preferred
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Required Skills
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Must be able to function appropriately in a multi-task setting. General understanding of medical terminology and medical insurance.
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Required Skills
Certifications:
BLS certification from the American Heart Association (AHA) or American Red Cross (ARC) - Required within 90 days of hire, if not current upon hire.
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Minimum Work Experience
2 years experience in hospital patient access/registration or medical office with emphasis on medical insurance and collections/accounts receivable - Required
Appropriate level of other hospital clerical or relevant customer service experience given consideration in lieu of

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran
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