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Thank you for your interest in joining our team at Highpoint Health. Our team members are the cornerstone of our mission of making communities healthier®. Whether you’re an experienced professional or just beginning your career, Highpoint Health has opportunities for you to utilize your skills and expertise. Looking for nursing career opportunities? Please visit here.

Patient Services Rep-Rehab PRN

Gallatin, Tennessee

Req ID 7457-11739 Post Date Aug. 27, 2024 CategoryAdministrative FacilityHighpoint Health – Sumner
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Performs a variety of duties to support administration of the assigned department(s).

Reports to: Director - Rehab Services

Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
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Distributes and explains forms, documents, and educational handouts to patients or family members.
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Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation. Provides explanation of process and addresses concerns and questions.
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Communicates with admitting physician's office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement.
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Verifies insurance benefits and obtains precertification/authorization as necessary. Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.
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Maintains current knowledge of all rules and regulations governing third party admissions/registrations and pre-certification requirements
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Maintains an acceptable registration error ratio & collection goal.
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Composes, types, and transcribes correspondence, forms, reports, presentation materials and other written communications.
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Receives, screens, and routes visitors and telephone calls. Responds to, escalates, and follows up on inquiries and problems as appropriate.
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Schedules/coordinates meetings, conferences, special events, appointments and travel arrangements.
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Maintains assigned calendar(s).
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Maintains files and office equipment.
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Orders and stocks supplies.

Minimum Education
High school diploma or equivalent - Required
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Required Skills
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
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Minimum Work Experience
One year hospital or physician office experience with emphasis on medical insurance and collections/accounts receivable - Required.
Experience in Outpatient setting - Preferred

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran
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