Information Technology & Systems Technician

Your experience matters  

Los Alamos Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As an Information Technology & Systems Technician, you're embracing a vital mission dedicated to making communities healthier ^®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

How you'll contribute  

An Information Technology & Systems Technician who excels in this role:

• Provides first level support to internal customers regarding basic application, hardware and service network requests.
• Enters support requests into tracking system and assigns ticket number or other identification.
• Interviews customer to determine nature and scope of the customer's issue, and the appropriate response.
• Diagnoses, resolves and closes customer issues according to service level guidelines.
• Promptly escalates issues to higher level technical support or management when necessary.
• Documents and reports customer inquiries regarding new different functionality. Provides end-user desktop training and minor hardware peripheral repair as appropriate. 
• Provides support for mobile phones, configures desktop operating systems and servers, and manages account access, password resets, and user access privileges.

What we're looking for 

Education:

• High School Diploma or equivalent required; Associate's degree in IT field or related field preferred.

Experience:

• 2 years of experience in the field is preferred; Experience in a healthcare environment is strongly preferred.

Skills and Abilities:

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Must have the ability to interact in an effective manner with clients in a complex business environment.

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers: 

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

More about Los Alamos Medical Center

Los Alamos Medical Center is a 47-bed acute care hospital that has been offering exceptional emergency care, surgical care, inpatient and outpatient services to the communities of Northern New Mexico for over 70 years. We have achieved an 'A' for our Leapfrog grade, have acquired Lifepoint Health NQP accreditation, Newsweek has named us a Top Hospital in New Mexico, and have been honored for our Lifepoint Health Diversity Program.  We are proud of our work and patient care.  

EEOC Statement 

Los Alamos Medical Center is an Equal Opportunity Employer. Los Alamos Medical Center is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.