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Front Office Assistant - CPG Orthopedics

Johnstown, Pennsylvania

Req ID 7479-8841 Post Date Jul. 12, 2024 CategoryAdministrative FacilityCPP Surgical Specialties
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CPP Surgical Specialties is seeking a full-time Front Office Assistant for CPG – Orthopedics. The FOA is responsible for assisting Physician's in providing good customer service and direction to all patients. This ensures quality health care and patient satisfaction to meet the needs of patient care. Patient care will range from children to geriatrics.

Who We Are:

People are our passion and purpose. Conemaugh Health System, of Duke LifePoint Healthcare, is the largest healthcare provider in west central Pennsylvania, serving over a half-million patients each year through the Conemaugh Physician Group and Medical Staff, a network of hospitals, specialty clinics and patient focused programs. Conemaugh Health System employs over 5,000 clinical and non-clinical staff, and over 450 physicians committed to providing the ideal patient experience.

Where We Are:

The city of Johnstown is home to high-performing schools and safe, affordable neighborhoods that make working, living, and raising a family special. There are many opportunities for educational advancement including the University of Pittsburgh at Johnstown, Saint Francis University, and Mount Aloysius College.

Why Choose Us:

  • Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
  • Competitive Paid Time Off / Extended Illness Bank package for full-time employees
  • Employee Assistance Program – mental, physical, and financial wellness assistance
  • Tuition Reimbursement/Assistance for qualified applicants
  • Professional Development and Growth Opportunities
  • And much more…

Essential Responsibilities:

Greets patients and families and politely in accordance of CPG guidelines.

Obtains and verifies all insurance, demographic and financial information during the registration process and enters/updates the information in the registration system, in compliance with all regulations.

Answer telephones.

Schedule appointments.

Completes medical necessity screening on services and provides appropriate notification to patients.

Maintains confidentiality standards in dealing with patients, families and follows customer services along with the CPG Vision and Values.

Receive and process messages from providers/clinical staff through in-basket and patients through My Chart system in Epic and the telephone.

Check out patients and schedule follow-up appointments, referrals and diagnostic tests.

Obtain authorizations for diagnostic tests and referrals.

Collect and identifies co-pays, deductibles, co-insurance, self-payments and past due balances at the time of service and post to patient's account.

Scan outside test results to the order within patient's chart.

Process and route incoming faxes, mail and interoffice correspondence to physician/physicians and mid-level providers for sign off.

Scan signed off faxes, mail and interoffice correspondence into patient's record.

Process medical record requested through Ciox.

End of day process includes: balancing cash drawer, taking deposits to the bank and sending deposit information to the finance department.

Work queues (Charge Review, Claim Edit, Patient, Referrals and Schedule Orders) are to be worked daily.

Print appointment report for the next day.

Control drug representative traffic flow.

Maintain supplies.

Turn phones over at the end of the day.

Must have the ability/skills to communicate using good customer.

Job Qualifications:
Education:

High School Diploma is required.

Certification of Medical Secretary, Medical Office Assistant or Medical Office Technician is preferred.

Experience:

Experience working in the medical field either in a Physician's office, Clinic or other related medical office settings is required.

At least 3-5 years' experience in a medical office setting is preferred.

Certification/Licensure/Registration:

Certification of a Medical Secretary, MOA or MOT; CPR certification is preferred.

Skills and Abilities:

Must have excellent interpersonal and communication skills.

Ability to be courteous and cooperative when working with patients and their families.

Ability to be flexible, work independently and prioritize multiple activities/tasks as well as take directions from other staff members, Physicians and supervisor with strive.

Ability to instruct and educate patients regarding office process and procedures.

Must also use the Electronic Medical Records with ease and confidence.

It is essential for the EHP staff to follow department policies, financial policies in accordance to the CHS Organizational Policy Manual.

EEOC Statement:

Conemaugh Health System is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.


Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran
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