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Your next career move matters. We invite you to explore open positions at Trios Health, which is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier® and creating places where employees want to work. Whether you’re an experienced professional or just beginning your career, you’ll find opportunities to use your skills and expertise. Looking for nursing career opportunities? Please visit here.

Medical Receptionist - Trios Family Medicine Residency Clinic, Full Time

Kennewick, Washington

Req ID MEDIC024106 Post Date Mar. 08, 2024 CategoryAdministrative FacilityTrios Health
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BONUS BASED ON YEARS OF EXPERIENCE:

Sign On Bonus Available: $2,500 with experience (Pro-Rated for Part Time Positions)

Salary Range: $16.28 - $20.34

*This is a safety sensitive position*

Your experience matters

At Trios Health, we are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. Here, you’re not just valued as an employee, but as a person. As a Medical Receptionist joining our team, you’re embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion, and dedication will make a remarkable difference in the lives of those we serve.

Essential Functions

  • Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
  • Distributes and explains forms, documents, and educational handouts to patients or family members.
  • Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation. Provides explanation of process and addresses concerns and questions.
  • Communicates with admitting physician's office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement.
  • Verifies insurance benefits and obtains precertification/authorization as necessary.
  • Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.
  •  Greets the patients and maintains direct eye contract for excellent customer service
  • Answer the telephone and effectively assist all customers/patients.
  • Gathers demographic information and enters/updates in computer system.
  • Conducts intake activities with respect for patient's privacy and rights
  • Listens attentively to patients and /or parents or caregiver.
  • Reacts in positive helpful manner to questions or inquiries
  • Interacts with waiting patients to keep them apprised of delays
  • Notifies clinical staff of patients delays and cancellations
  • Assists co-workers during heavy workloads and during absences willingly
  • Accurately completes and verifies patients charges on fee slips
  • Answers telephone and effectively assists customer transfers, take clear messages, spells correctly and uses proper grammar
  • Oversee cash payment and accurately applies payment to patient accounts
  • Balances cash at end of day for deposit.
  • Prepares and maintains accurate medical records.
  • Makes copies as requested
  • Files lab and other medical documents with accuracy when required
  • Demonstrated knowledge and skills necessary to communicate and provide information appropriate to age and specific needs of patients
  • Demonstrates ability to adjust explanation of insurance, procedures and office procedures based on age or need of patient
  • Assists patient need for assistance in completing forms
  • Assures that all required forms are completed by patient
  • Proficiently works with computer systems to communicate and maintain patient health records
  • Other General Duties; Enhance professional growth and development through educational annually.
  • Coordinates with staff the need for office supplies
  • Reports equipment malfunction to clinic manager
  • Works as a team member with all practice staff.

Qualifications and requirements

  • High School Diploma or Equivalent 

    Benefits:  

    Medical Insurance: PPO, HRA, HDHP offered through Blue Cross Blue Shield

    Dental Insurance: Offered through Delta Dental

    Vision Insurance: Offered through VSP

    Free EAP (Employee Assistance Program) 

    Paid Time Off (Up to 25 days a year or 200 hours)

    Employer Paid Short-Term and Long-Term Disability

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