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Patient Access - Patient Reg Rep

Kennewick, Washington

Req ID PATIE028591 Post Date Dec. 05, 2024 CategoryAdministrative FacilityTrios Health
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This is a safety sensitive position

Wage Scale: $17.62-$26.70

Your experience matters

At Trios Health, we are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. Here, you’re not just valued as an employee, but as a person. As a Patient Registration Representative joining our team, you’re embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion, and dedication will make a remarkable difference in the lives of those we serve. 

Essential Functions

  • Works closely with physician offices, patient and family members to collect patient information and accurately process the patient into the hospital system. 
  • Responsible for obtaining complete and accurate patient/guarantor information at the time of service 
  • Processes patient registration in a timely and accurate fashion. 
  • Receives and interviews incoming patients or relatives to obtain pertinent data in a courteous and professional manner. 
  • Verifies patient and guarantor demographic information correctly by having patient recite their information and comparing it to what is contained in the Registration system. Performs 100% of the time as witnessed by superiors. 
  • Keys corrected patient/guarantor information into the Registration programs as received or before the end of each shift. 
  • Correctly assigns guarantor to every account per established protocol. 
  • Performs 99% of the time as determined from QA audit and/or returned errors from the • • • •Business Office. 
  • Obtains and witnesses necessary legal signatures for records. 
  • Performs 99% of the time as documented in QA audit and/or returned errors from the Business Office 

Performs Pre-registration by telephone or mail for scheduled procedures. Is cross trained to perform registration/admissions in other areas of the hospital and does so willingly and knowledgeably. Calculates and collects patient balances at the time of service or discharge to facilitate increased payment for hospital services. 

  • Calculates and collects co-insurance, deductible and non-covered amounts from the guarantor at the time of service or discharge. 
  • Is firm and persistent, but pleasant in carrying out collection responsibilities 
  • Completes and presents receipt to patient/guarantor for all monies received. 
  • Accepts and correctly processes credit card payments from patient/guarantor. 
  • Counts cash drawer at the beginning and end of every shift or at personnel shift change. 
  • Reports cash drawer discrepancies to supervisor immediately upon discovery or the next business working day if found after hours or on the weekend. 
  • Adheres to KGH Petty Cash Policy and Procedure. 
  • Works with all areas of the hospital to ensure patients are properly and efficiently processed through the hospital system. 
  • Directs or arranges escort of patient to appropriate ancillary department for outpatient services. 
  • Works closely with the Billing Office to ensure accurate, complete and timely information in order to bill patient accounts. 
  • Refers patient to appropriate assistance agencies or to the hospital • •Financial Counselor or Patient Advisor. 
  • Distributes registration records to the Business Office, • •Medical Records, Nursing Services and Ancillary 
  • Departments. 
  • Cooperates and maintains good working relationships with other staff, superiors, patients, relatives, visitors, physicians and their staff. 
  • Informs nursing staff of immediate patient needs. 
  • Keeps ancillary departments informed of delays in registration that may result in patients arriving late for scheduled procedures. 
  • Follows established policies that govern all phases of the employee’s day to day activities. 
  • Obtains patient or responsible person’s signature on all documents. 
  • Performs 100% of the time as determined by QA audit. 
  • Makes necessary changes in the • •Registration programs (insurance, room changes, demographic, contact, etc.) as received and no later than end of shift. 
  • Attends a minimum of ninety percent (90%) of mandatory scheduled in-services given within each fiscal year. 
  • Attends a minimum of eighty percent (80%) of scheduled staff meetings given within each fiscal year. 
  • Enters accurate notes in Collection Note Entry for any activity that occurs on a patient account. 
  • Includes missing or corrected information, patient/guarantor contact, return mail, out of are physicians, etc. 
  • Follows Hospital and Departmental Policies and Procedures. 
  • Conducts self in an ethical and professional manner 
  • Maintains an error rate of less than 2% overall as documented in the monthly Registration QA • 
  • Reports. 
  • Actively participates in departmental staff meetings and in-services. 
  • Arrives for scheduled shift prior to the shift start time 100% of the time as documented in the Time and Attendance system and adheres to the Hospital Policy. 
  • Has no more than five unplanned/unexcused absences within a twelve-month period. 

Qualifications and requirements

  • High School Diploma or Equivalent  
  • Associate's degree- Preferred   

Benefits:

Medical Insurance: Savers, PPO, PPO Plus offered through Blue Cross Blue Shield  

Dental Insurance: Offered through BCBS  

Vision Insurance: Offered through BCBS  

Free EAP (Employee Assistance Program)   

Paid Time Off (Up to 25 days a year)  

Employer Paid Short-Term   

Coverage options for Medical, Dental and Vision include: Employee, Employee & Spouse/Domestic Partner, Employee & Child, Family  

EEOC Statement

“Trios is an Equal Opportunity Employer. Trios is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.” 

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