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Patient Access Representative

Kennewick, Washington

Req ID 303032 Post Date May. 14, 2025 CategoryRevenue Cycle Management FacilityTrios Health
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Trios Health 

Job Title: Patient Access Representative

Job Type: Full time

Wage Range: $17.62 - $26.70



Who We Are:
People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Trios Health, anchored by Trios Southridge Hospital, offers a lifetime of care across a broad spectrum of healthcare specialties and services. In fact, we've built what has become one of Eastern Washington's largest multi-specialty medical groups. 

Where We Are:
Positioned in the heart of Washington wine and agriculture country, the Tri-Cities area is known for a plethora of sunshine and four predominantly mild seasons. The three major rivers, multiple nearby mountain ranges, and beautiful sun-soaked valleys offer endless natural beauty and year-round outdoor recreational opportunities.

Why Choose Us:
·    Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
·    Competitive Paid Time Off 
·    Employee Assistance Program – mental, physical, and financial wellness assistance
·    Tuition Reimbursement/Assistance for qualified applicants
·    Professional Development and Growth Opportunities
·    And much more…

Position Summary:
Patient Access Specialist I Performs receptionist, registration, and clerical duties associated with direct and scheduled patient admissions. Interviews patients for all pertinent account information and verifies insurance coverage. 

Reports to: Assistant Director of Patient Registration 

FLSA: Non-exempt Education: 

Essential Functions:

  • Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy, assigning medical record number if appropriate.
  • Distributes and explains forms, documents, and educational handouts to patients or family members, ensures all necessary signatures are obtained for treatment. 
  • Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation. 
  • Provides explanation of process and addresses concerns and questions. 
  • Communicates with admitting physician's office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement. 
  • Verifies insurance benefits and obtains precertification/authorization as necessary.
  • Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up. 
  • Researches the patients visit history to ensure compliance with third party payer requirements, completing appropriate documentation as applicable.
  • Collects co-pays and other funds from patients based upon established criteria. 

Non-Essential Functions:

  • Checks supplies and stocks supplies as needed. 
  • Serves as back-up for other functional areas.

Minimum Qualifications:

Education:

  • High school diploma or equivalent Required or 3 years of directly related experience may be substituted for the required education. 

Experience:

  • Billing or collection experience preferred. 
  • Computer experience required. 

Skills:

  • Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
  • Must be able to work in a stressful environment. 
  • Knowledge of medical terminology strongly preferred. 
  • Ability to operate standard office equipment, including but not limited to, computer, printer, copier, fax, calculator.
  • Time management and organizational skills. 

EEOC Statement:

Trios Health is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.

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