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Help for Heroes Intake Coordinator -PRN

Louisville, Kentucky

Req ID 2024-19376 Post Date Oct. 23, 2024 CategoryAdministrative
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Help for Heroes Intake Coordinator

PRN

REMOTE

At Lifepoint Behavioral Health, we specialize in compassionate behavioral health services, including crisis stabilization for acute mental health and substance use disorders. Our philosophy is built on a psychosocial model of care and follows the core principles of resilience, recovery and restoration. Our teams are committed to providing superior patient care that exceeds industry standards as well as patient expectations.

The Help for Heroes® program was created to address the unique needs of military personnel, veterans, first responders and other high-risk frontline professionals. Through our specialized treatment tracks, individuals can overcome challenges brought on by repeated exposure to stress and trauma in the line of duty. Help for Heroes® provides treatment and therapy specifically geared for people who routinely face trauma, physical and mental stress, and life-threatening situations.

We are seeking an Intake Coordinator to facilitate, support, and assist the Help for Heroes intake process. This position will facilitate the intake process between the Help for Heroes team and military base referral personnel, command and/or service members. This role reports to the National Director of Operations for Help for Heroes.

Benefits:

  • Competitive pay rates
  • Flexible self-scheduling
  • Affordable medical, dental and vision plans provided to meet the needs of full employees and their families
  • Up to 16 days of PTO for full time employees
  • 6 paid holidays for full time employees
  • Tuition reimbursement
  • 401(k) retirement plan
  • Flexible spending and health savings accounts
  • UKG Wallet - We've partnered with UKG Wallet, a voluntary Earned Wage Access benefit, to offer employees access to their pay on their own schedule

What you will do in this role:

  • Communicate with facilities regarding new and pending intake referrals and make all necessary arrangements including travel, gathering all necessary information, paperwork, etc. 
  • Follow up on pending referrals.
  • Ensure processes, plans, and policies align with the company's philosophy and objectives.
  • Ensure Help for Heroes patients were admitted in a timely manner and update all necessary parties. 
  • Facilitate, coordinate, and arrange all incoming travel arrangements for the service members from their base to a specific Springstone facility while on call. 

Qualifications:

  • Bachelor's degree in Psychology, Social Work, Business/Healthcare Administration, or related field required.
  • 3+ years of clinical/hospital-setting experience is preferred.
  • Valid driver’s license preferred
  • Excellent verbal/written communication skills, comfortable with communication with the military, exceptional customer service skills, ensures compliance with all applicable national and state legal requirements for Call Center operations, such as HIPAA privacy, etc.
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