Skip to main content
Search Jobs

Your next career move matters. We invite you to explore open positions at UP Health System–Marquette, which is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier® and creating places where employees want to work. Whether you’re an experienced professional or just beginning your career, you’ll find opportunities to use your skills and expertise. Looking for nursing career opportunities? Please visit here.

Contact Center Operator PRN

Marquette, Michigan

Req ID 7467-7992 Post Date May. 10, 2024 CategoryAdministrative FacilityUP Health System - Marquette

Contact Center Operator PRN, Contact Center - .0V

Responsible for supporting business by operating switchboard and connecting callers to the appropriate person. Monitors alarm systems in order to ensure that secure conditions are maintained.

Operate communication systems (IE: phone, switchboard, radios, public address, beepers) efficiently adhering to hospital and departmental policies to include maintaining tele-directory.

Coordinates, repairs, and loans of beepers as needed

Maintains knowledge of all hospital emergency codes and duties related for each code. Initiates, routes, and follows through codes and call groups for notifications from multiple sources.

Ability to prioritize duties, calls, emergencies, stats, monitors, alarms, alerts, and reception window

Understands and monitors building alarm systems to ensure that secure conditions are maintained. Able to reset and inform appropriate personnel of alarms, troubles, or irregularities. Monitors security cameras and operates related equipment.

Displays good phone etiquette and excellent customer service skills while answering incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.

Minimum Education:

High school diploma or equivalent

*Years of relevant experience may be substituted for required education.

Required Skills:

Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.

Must be able to work in a stressful environment and take appropriate action.

Minimum Work Experience:

1 year call-center or hospital experience (Preferred)

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran

Explore This Location

Explore This Location

Learn More

In the news

You have no recently viewed jobs

You have no saved jobs

Let’s Connect! Talent Community

From roles that are right for you to new opportunities, we’ll keep you up to date with job openings and more in our newsletter. Already a member? Click here