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Your next career move matters. We invite you to explore open positions at Jackson Purchase Medical Center, which is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier® and creating places where employees want to work. Whether you’re an experienced professional or just beginning your career, you’ll find opportunities to use your skills and expertise.

ER Registrar Coordinator

Mayfield, Kentucky

Req ID 7428-4689 Post Date Feb. 10, 2025 CategoryManagement and Supervisors FacilityJackson Purchase Medical Center
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We are Jackson Purchase Medical Center

We believe in:

  • Championing Patient Care
  • Doing the Right Thing
  • Embracing Individuality
  • Acting with Kindness
  • Making a Difference Together

We strive to Make Communities Healthier.

We strive to create places where patients choose to come for healthcare, where providers desire to practice, and Team Members want to work.

JPMC has been voted as the Hospital of choice by patients and Team Members four out of the last six years. We invite you to join us and work in an environment where you are appreciated for who you are not just what you can do. Jackson Purchase Medical Center is a 107 all private bed, Joint Commission-accredited facility. From emergent to elective, our facility offers a wide variety of inpatient and outpatient services, including those offered at the New Beginnings Birthing Center, the Advanced Healing Wound Care Center, and our accredited chest pain center.

Where We Are:

Mayfield is located in stunning western Kentucky, just a short drive to Kentucky Lake to the east, the Ohio River to the north, and the Mississippi River to the west. In this region, there is always something for all ages, whether it is outdoor sports and recreation, visual and dramatic arts, or even living history.

Why Choose Us:

  • Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
  • Competitive Paid Time Off / Extended Illness Bank package for full-time employees
  • Employee Assistance Program – mental, physical, and financial wellness assistance
  • Tuition Reimbursement/Assistance for qualified applicants
  • Excellent shift differentials, bonus potential for extra shifts, employee referral program
  • Professional development opportunities including 100% reimbursement for LPN-to-RN bridge program.
  • And much more…

The ER Registrar Coordinator manages the daily operations for all ER patient registration functions to ensure alignment with departmental and organizational objectives including Lab, Surgery, Radiology, Cardiology, and Rehab. Implements and supports HSC processes, policies and procedures as directed. Works with PFSD in identifying opportunities for improvement in customer satisfaction, quality performance and fiscal responsibility.

·         Developing/implementing specific departmental goals for:

o   Customer Service (fostering a service-oriented attitude with Patients, Physicians, Office Staff and Ancillary Department personnel).

o   Developing/Monitoring Performance standards for all OP Patient Access team members performing Registration duties:

§  Accuracy and quality of data collected.

§  Quantity of data collected.

§  Timeliness in the registration process and cycle time in getting the patients to their point(s) of service utilizing OPTUM.

§  Upfront collections.

§  Oversees PBX Functions

·         Meets on a regular basis (at least monthly) with registration staff to communicate how they are performing collectively and individually in attaining departmental goals. Initiates discussion on opportunities to continually improve performance for quality, customer satisfaction, and upfront collections.

·         Measures and Monitors staff performance monthly (taking necessary individual performance improvement action when appropriate.)

·         Handle supply inventory for all of ER Registration Needs.

·          Manages and oversees:

o   Staff scheduling.

o   Recruitment (selecting candidates with positive attitudes and aptitudes (pre-testing, when possible, to ensure their ability to be successful and meet expectations.

o   Assist PFSD with Team Member evaluations (to include performance improvement initiatives, when necessary).

o   On-going staff education/training.

·         Works with PFSD in monitoring department:

o   Budgets.

o   Regulatory Compliance.

o   Departmental contracts.

o   Vendor relations.

o   Determines/Justifies needs for:

§  Systems

§  Equipment

§  Supply Purchases

·         Monitors usage and oversees that equipment is in proper working order and/or stock supplies are at an acceptable level.

·         Recognize staff for their support and ideas and celebrate their successes.

·         Meets/Exceeds performance expectations.

·         Practices and adheres to the Code of Conduct and exemplifies or Core Values while following policies and procedures.

·         Supports special projects and business analysis as requested.

·         Backup PFSD when needed.

·         Covers shifts when staffing issues arise.

·         Available after hours to respond to questions from staff.

 

Minimum Qualifications

Education

·         Associates degree or three years of relevant experience required

·         Bachelor's degree preferred

Experience

·         3 years of progressive relevant experience preferred


Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran
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