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Your next career move matters. We invite you to explore open positions at Lourdes Health, which is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier® and creating places where employees want to work. Whether you’re an experienced professional or just beginning your career, you’ll find opportunities to use your skills and expertise.

Customer Services Specialist - Urgent Care - Full Time - Days/Evenings

Pasco, Washington

Req ID CUSTO024819 Post Date Jan. 23, 2024 CategoryAdministrative FacilityLourdes Health
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*This is a safety sensitive position*

Wage Scale: $16.66-$20.34

Sign on Bonus: 2,500 (Prorated for Part-Time positions) 

STATEMENT OF PURPOSE:

This position is responsible for a multitude of activities in a busy clinic office setting including, but not limited to, reception, scheduling, phone calls, referrals, and registration.  The critical attribute required of this position is exceptional interpersonal customer services consisting of an outgoing positive attitude, warm friendly joyful demeanor, and the utmost care and reverence for our guests; patients, families, customers, and colleagues. A critical attribute required of this position is exceptional interpersonal customer services consisting of an outgoing positive attitude, warm friendly joyful demeanor, and the utmost care and respect for our guests, patients, families, customers and colleagues.

EDUCATION

  1. Education: Post High School training and/or education required  
  2. Population Specifics: NA
  3. Experience: Two (2) years Hospital or Clinic experience preferred.
  4. Required Certification: None
  5. Other: Bilingual and/or English/Spanish-speaking preferred.  Ability to read, writes, and speak English fluently.  Ability to                                                         work with culturally diverse population.

ESSENTIAL RESPONSIBILITIES/COMPETENCIES @R=at risk for exposure to blood borne pathogens

  1. Register daily patients/clients.
  2. Schedule patient appointments.
  3. Perform medical records functions.
  4. Process daily referrals.
  5. Provide exceptional customer service for guests; patients, families, customers, and colleagues.
  6. Exhibit organizational and time management skills.
  7. Maintain current knowledge of the needs, functions and operations of office equipment and other systems.

NON-ESSENTIAL RESPONSIBILITIES/COMPETENCIES @R=at risk for exposure to blood borne pathogens

  1. Demonstrate willingness to cover for other staff when necessary.
  2. Willingly perform other related duties as assigned or requested
  3. Participate in professional growth and development
  4. Participate in hospital/staff meetings as assigned

LOURDES HEALTH NETWORK REQUIRED RESPONSIBILITIES/COMPETENCIES

  1. Is responsible for becoming knowledgeable and compliant with Department, Hospital, Fire/Safety/ Disaster, Educational requirements and Personnel Policies.
  2. Follow the Corporate Compliance Program and maintains confidentiality standard.
  3. Demonstrate support and adherence to the Mission and Values Statement of the Sisters of St. Joseph of Carondelet as an agent of the Network.
  4. Participate and support the Continuous Quality Improvement process and provides optimum customer service.
  5. Is responsible for development and implementation of self-management skills.

Benefits:

Medical Insurance: PPO, PPO Plus offered through Blue Cross Blue Shield 

Dental Insurance: Offered through BCBS

Vision Insurance: Offered through BCBS

Free EAP (Employee Assistance Program)  

Paid Time Off (Up to 25 days a year or 200 hours) 

Employer Paid Short-Term 

Coverage options for Medical, Dental and Vision include: Employee, Employee & Spouse/Domestic Partner, Employee & Child, Family 

Voluntary Benefits:

Health Savings Account 

Flex Spending Account: Medical & Dependent 

Voluntary Life: including Employee, Spouse/Domestic Partner, and Child 

Critical Illness: including Employee & Spouse/Domestic Partner 

Hospital Indemnity 

EEOC Statement

“Lourdes is an Equal Opportunity Employer. Lourdes is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.” 

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