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Call Center Scheduler - Remote

Raleigh, North Carolina; Remote

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Success within a company doesn’t just happen. It requires committed teams of talented people who understand and embrace an organization’s goals and work together at the highest level to achieve them. As a member of the Health Support Center (HSC) team, you’ll work collaboratively with a great group of people to serve Lifepoint’s diversified healthcare delivery network of hospitals and care sites across the nation. We know that providing high-quality care depends on our ability to find, keep and empower creative and determined people who share in our commitment to our mission: Making communities healthier.

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Success Profile

What do you need to be successful at Lifepoint Health? Here are the top traits we’re looking for:

  • Analytical
  • Compassionate
  • Problem-solver
  • Collaborative
  • Goal-oriented
  • Thoughtful

“I have been with Lifepoint for 3 years and have been fortunate to grow within this great company. I feel valued, I work with amazing colleagues, and I enjoy coming to work every day!”

MikeManager, HITS Information Security
mike

Benefits

  • Competitive pay

    We offer competitive pay for all employees based on the market, role, skill set and experience.

  • Growth opportunities and succession planning

    Our succession planning initiatives identify an internal bench of top talent and offer development opportunities to prepare them to fill crucial roles in the organization as they become available.

  • Insurance (for eligible employees)

    We’re committed to you and your family feeling supported and secure – our benefits include medical, eye, prescription, life insurance, and more.

  • Collaborative work environment

    We know that providing high-quality care depends on our ability to find, keep and empower creative and determined people who work together to advance our mission – making communities healthier.

  • Paid time off (for eligible employees)

    At Lifepoint, we believe in a strong work-life balance and offer competitive paid time off.

  • Employee Assistance Program (EAP)

    As a Lifepoint employee, you and your family will have access to counseling and relationship support, legal services, financial services and more.

Call Center Scheduler - Remote

Raleigh, North Carolina; Remote

Job ID 301850 Date posted 04/15/2025
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Call Center Scheduler - Remote

Full Time position with a work schedule of Monday – Friday, 8:30am – 5pm EST 

Salary Range: $16.02 - $23.23

At our Access Point Call Center, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you’ll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve. 

The Call Center Scheduler will work with our Centralized Scheduling Department to support scheduling for primary care practices. The scheduler is responsible for answering inbound calls and schedule patients for appointments. Additional duties include:

  • Answer inbound patient scheduling calls based on department service level goals and address their concerns in a satisfactory manner.
  • Communicate with patients to schedule, re-schedule and/or cancel their primary care provider appointment requests accurately by following practice scheduling protocols and tools.
  • Accurately collects and performs data entry of all required patient demographic and insurance in-formation. 
  • Uses professional communication etiquette and listening skills to assist patients with their scheduling needs. 
  • Build a safe and trustworthy environment with patients by utilizing both scripted and non-scripted communication methods. 
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support. Escalate any problems that may arise to management.
  • Utilize and maneuver between several different software systems using dual monitors. 
  • Maintain accurate and up to date information in the documentation system.
  • Maintain confidentiality of account information and provide exceptional customer service to all clients. 
  • Assist with other projects as assigned by management.

Qualifications and requirements 

The requirements listed below are representative of the knowledge, skills, and/or abilities required.

  • Education: High School Diploma/GED required. Associate degree or bachelor’s degree preferred.
  • Experience: Two years of related experience in medical setting, or one year of previous healthcare call center or customer service experience, or 3 or more years of call center experience. Basic healthcare knowledge required.
  • Proficient user knowledge of Windows Office programs (Word, Excel, PowerPoint), and the ability to learn specialized computer applications.
  • Professional, articulate communication style. Ability to multi-task in several computer applications while holding a conversation with a client.
  • Excellent attention to detail and data entry accuracy required. Flexibility to quickly adapt to any new business environment. Must be able to work in a remote Team environment.
  • Must live in the United States.
  • Preferred Skills: ability to type a minimum of 25 WPM. 
  • Technology requirements: Internet Download speed of 100mbps and Upload speed of 20mbps

Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers:   

  • Comprehensive medical, dental, and vision plans, plus flexible-spending and health- savings accounts
  • Income-protection programs, such as life, accident, critical-injury insurance, short- and long-term disability, and identity theft coverage
  • Tuition reimbursement, loan assistance, and 401(k) matching
  • Employee assistance program including mental, physical, and financial wellness
  • Professional development and growth opportunities 

Connect with our Recruiter
Not ready to complete an application, or have questions? Please contact Leigha by email at Leigha.Yates@LPNT.net

Lifepoint Health is an Equal Opportunity Employer. Lifepoint Health is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.

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