ServiceNow Administrator Business Analyst

EEOC Statement

"Lifepoint Health is an Equal Opportunity Employer. Lifepoint Health is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."

You must be authorized to work in the United States without employer sponsorship.

Schedule: M-F

Job Location Type: Onsite in Brentwood, TN

Travel requirements: Up to 25% travel 

How you'll contribute

An Operations Analyst who excels in this role:

Business & Systems Analysis

• Elicit, analyze, and document business requirements, functional needs, and process workflows.

• Evaluate existing systems and processes to identify gaps, risks, or opportunities for improvement.

• Translate business needs into clear specifications, documentation, or work requests for technical teams.

Operational & Platform Support

• Support IT managed platforms and systems through analysis, documentation, and coordination activities.

• Assist with system configuration, access management, data maintenance, or administrative support tasks as appropriate.

• Help troubleshoot issues by coordinating with technical teams and vendors to identify root causes and resolution paths.

Process Documentation & Governance

• Create and maintain process documentation, workflows, SOPs, and reference materials.

• Ensure documentation remains current and reflects changes to systems, processes, or support models.

• Support adherence to established standards, controls, and operational practices.

Change & Enhancement Support

• Review and assess enhancement, change, or improvement requests for feasibility, scope, and effort.

• Assist in prioritizing discussions by providing analysis of impact, dependencies, and risks.

• Support planning and coordination of approved changes through execution and validation.

Stakeholder & Vendor Coordination

• Serve as a liaison between business partners, IT teams, and external vendors.

• Support communication, follow up, and issue tracking across stakeholders.

• Assist in documenting roles, responsibilities, and support expectations.

Reporting & Continuous Improvement

• Track activities, dependencies, and outcomes related to assigned initiatives.

• Provide status updates, analysis, and documentation to leadership as needed.

• Participate in continuous improvement efforts to enhance system effectiveness and operational efficiency.

What we're looking for 

Education

• Associate degree in Business, Information Technology, or a related field required; Bachelor's degree preferred.

Required Qualifications

• Bachelor's degree in Business, Information Systems, Healthcare Administration, or related field
• Minimum 3-5 years of experience supporting business or healthcare operations
• Experience working in regulated environments (healthcare strongly preferred)
• Proven experience with operational workflows, process analysis, or service operations
• Strong analytical, documentation, and problem‑solving skills
• Ability to work cross‑functionally with business, IT, and leadership teams

CERTIFICATIONS / LICENSURE

• Relevant certifications (e.g., ITIL, Business Analysis, Service Management, Lean) are a plus but not required.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.