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Clerk, Physician Services

US Navy and US Marine Corps Reserve Center, California

Req ID 303128 Post Date May. 09, 2025 CategoryAdministrative
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Clerk, Physician Services

Full Time

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Lake Cumberland Regional Hospital is a modern, state-of-the-art 295-bed acute care facility, offering an advanced neurosurgery program with Spine Center accreditation amongst other specialty services. 

Where We Are:

The City of Somerset blends southern hospitality with abundant recreational opportunities including a 65,000-acre lake with 1,200 miles of shoreline.  Somerset is host to nationally recognized, high quality performing and visual arts, concerts and other special events to the community.

Why Choose Us:

  • Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
  • Competitive Paid Time Off / Extended Illness Bank package for full-time employees
  • Employee Assistance Program – mental, physical, and financial wellness assistance
  • Tuition Reimbursement/Assistance for qualified applicants
  • Professional Development and Growth Opportunities
  • And much more…

Position Summary: 

The Physician Services Clerk provides quality customer service to patients and performs those functions delegated and assigned by the Office Manager

Minimum Qualifications:

High school diploma or equivalent required, Associate’s degree or high preferred
Knowledge and experience with computers, coding, and medical terminology preferred

Required Skills:
Excellent oral and written communication skills
Excellent customer service skills
Ability to work in a fast-paced environment, problem-solve, and handle stress in a positive manner

Essential Functions:
Carries out front office activities in a kind and courteous manner and is helpful to customers and their families
Notifies office manager of customer complaints in a timely manner
Gathers appropriate demographic information on each customer and updates the practice management system
Notifies customers of long waits and offers alternatives
Ensures effective telephone communication and documents messages
Coordinates all EMR/medical record activities
Collects and post payments and ensures safety and security of all monies
Schedules patients and coordinates appointment scheduler activities to facilitate efficient patient flow
Performs insurance eligibility verification and obtains prior authorization as needed
Researches patient ledger in effort to educate patient on balances due and collect payment for services rendered
Performs appointment confirmation telephone calls
Completes required in-services
Participates in the development and implementation of patient satisfaction improvements
Makes referrals to other medical care team members when needed
Functional Demands
Standing, sitting, walking, bending (45-90 degree angles) are required
May require stair climbing
Must be able to communicate clearly to customers in person and over the telephone
Hearing must be adequate to perform duties
Normal visual acuity necessary to perform duties
May be exposed to injury by irrational or disturbed customers, to customers with communicable diseases and/or potentially dangerous equipment
Must be able to read and write to fulfill job description
Must be able to prioritize and cope with stress in a positive manner

EEO Statement:

Lake Cumberland Regional Hospital is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

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