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Rainier Springs

Rainier Springs, part of Lifepoint Behavioral Health, a nationally known healthcare organization with diversified delivery network with facilities from coast to coast, is seeking passionate, patient-centric and goal-oriented team members to join our team. We specialize in compassionate behavioral health services, including crisis stabilization, inpatient care and outpatient treatment for acute mental health and substance use disorders. Our philosophy is built on a psychosocial model of care in order to decrease suicide rates, decrease addiction-related deaths, reverse the decline in life expectancy, and improve productivity in the communities we serve.

We offer a collaborative work environment, competitive compensation and flexible scheduling so you can focus on what really matters – providing quality patient care. Join our team in Vancouver to build a career that touches lives.

Quality Coordinator

Vancouver, Washington

Req ID 2024-19730 Post Date Dec. 10, 2024 CategoryProfessional - Non-Clinical FacilityRainier Springs
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Quality Coordinator

Rainier Springs, part of Lifepoint Behavioral Health, nationally known healthcare organization with diversified delivery network with facilities from coast to coast, seeks passionate, patient-centric, and goal-oriented team members to join our team. We specialize in compassionate behavioral health services, including crisis stabilization, inpatient care, and outpatient treatment for acute mental health and substance use treatment. Our philosophy is built on a psychosocial model of care to decrease suicide rates, decrease addiction-related deaths, reverse the decline in life expectancy, and improve productivity in the communities we serve. We offer a collaborative work environment, competitive compensation, and flexible scheduling so you can focus on what matters–providing quality patient care. Join our team in Vancouver, Washington, to build a career that touches lives.

Benefits

  • Affordable medical, dental and vision plans provided to meet the needs of full employees and their families
  • Up to 16 days of PTO for full time employees
  • 6 paid holidays for full time employees
  • Tuition reimbursement
  • 401(k) retirement plan
  • Flexible spending and health savings accounts
  • UKG Wallet - We've partnered with UKG Wallet, a voluntary Earned Wage Access benefit, to offer employees access to their pay on their own schedule

What you will do in this role:

  • Demonstrates excellent customer service skills in assisting patients and visitors in a prompt and courteous manner. Reviews all patient, family or other written concerns regarding the hospital, staff and/or program according to policy
  • Organizes and prepares materials for various meetings as required.
  • Investigate patient concerns, take actions and provide mediation toward problem resolution in a timely manner. Tracks and trends all patient feedback, reporting results to Director of Quality.
  • Support the commitment of our hospital in adhering to Federal, State, and local rules and regulations governing ethical business practices for healthcare providers. Assists with medical record audits and spot checks to monitor regulatory compliance and documentation quality. Collects incident reports; records, analyzes, investigates data and reports to Quality Director. Assist QA Director with projects that improve care for all patients across facilities.
  • Performs safety rounds on the units at facility to identify risks and safety concerns and reports these to unit supervisor immediately and to QA Director as soon as possible. Support the commitment of our hospital in adhering to Federal, State, and local rules and regulations governing ethical business practices for healthcare providers. Maintain patient confidentiality as outlined by HIPAA/42CFR Part II.

  • Bachelor’s degree in a health related field preferred
  • 3 years’ experience in a healthcare facility, previous experience in a psychiatric health care facility preferred.
  • Clinical license preferred
  • Proficient in Microsoft Word and Excel. Ability to analyze complex information and use problem solving skills to determine appropriate solutions. Previous quality and patient advocacy experience preferred, strong customer service experience required. CPR certification and Crisis Prevention Training (CPI) within 30 days. May be required to work flexible hours and overtime.

Salary range:  $17 - $26 per hour. We would expect those hired into this job would be paid within this hourly rate, however, certain circumstances may allow us to pay outside of this hourly rate.

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